Customer Service Marketing

**** ********** *** ********, ** *****

443-***-**** ****.*****@*****.***

Joshua J. Gorub

Personal Summary

Independent thinker, confident manager, clear communicator, creative

problem solver, thorough & reliable

Key Skills

.Assess, analyze and implement solutions to multifaceted problems

.Communicate with clients, vendors, subcontractors and owners thoroughly

and consistently

.Move projects forward with a clear direction, plan & follow up

.Manage details while keeping the big picture in mind

Professional Goal

To have a career where I can maximize my management, marketing, quality

assurance, and customer service skills in an organization to help the

organization succeed in reaching their goals and fulfilling their mission.

Professional Experience

Chick-fil-A (2009-Present)

Marketing Director

.Responsible for the marketing efforts of the company on a local market

level.

.Key Responsibilities:

-Created annual marketing plans and budgets.

-Planned and executed area events.

-Managed a marketing team of 3-5 people.

-Helped coordinate 2009 and 2010 CFA Christmas

Concert along side Shine FM.-Used Adobe CS5 to design local marketing

materials.

-Wrote and distributed email newsletters.

-Worked with CFA, Inc to promote national

campaigns and product launches.-Worked with local businesses to cross

market.

-Coordinated any and all donation requests.

-Implemented suggestive selling techniques.

-Directed all digital marketing and social media.

-Managed direct mail campaigns to over 50k homes.

-Actively sought out and managed outside sales.

-Implemented customer service quality systems.

-Managed all sponsorship agreements including area

-Created new and innovative ways to drive traffic

schools, sport clubs, and the Aberdeen IronBirds. into

the store.

Grand Opening Marketing Coordinator for Chick-fil-A,Inc

.Responsible for marketing efforts prior to a new Chick-fil-A opening.

.Key Responsibilities:

-Traveled to new markets to share the culture

of Chick-fil-A with the community.

-Blitzed the community and local businesses with

coupons to drive traffic to the store.

-Coordinated food distribution to local businesses.

-Coordinated local PR opportunities.

-Organized the famous Chick-fil-A "First 100 Contest"

Kanon Group, LLC (2008-2009)

Director of Marketing & Administration

.Responsible for all of Kanon's marketing efforts and administrative tasks.

.Key Responsibilities:

-One of three Directors of the Kanon Group

-Created annual operating budget

-Implemented recruiting & hiring process

-Created annual marketing plan & budget

-Used Adobe CS3 to design all marketing materials

-Designed and coordinated trade show appearances

-Worked with local businesses to cross market

-Coordinated all risk management responsibilities

-Actively networked for addition business

-Wrote monthly email newsletters

-Managed Salesforce.com CRM database

-Managed accounts payable & receivable

-Created quality control procedures

-Managed customers and sub-contractors

-Created multiple company marketing plans

-Provided bookkeeping for multiple companies

Bel Air Athletic Club (2004-2008)

Rentals Coordinator

.Managed all club-based and private events held at the club.

.Key Responsibilities:

-Managed staff of 6-8 people

-Recruiting, Hiring & payroll functions

-Scheduled events

-Created and implemented annual budget

-Ordered supplies for events

-Coordinated events with local business leaders

Manager on Duty

.Acting manager of the entire club

.Key Responsibilities:

-Managed day-to-day operations

-Coordinated managers of all departments

-Was the decision maker

-Opened and closed the club

-Managed registrations and

-Deposited cash

Children's Marketing Coordinator

.Managed all of the marketing efforts for the children's programs that we

offered throughout the year.

.Key Responsibilities:

-Created all marketing material

-Distributed marketing materials building

-Purchased all media space

-Coordinated marketing at other Wellbridge clubs

-Created marketing surveys for members and reported results to upper

management

Education

2001-2003 Harford Community College Business Management and

Marketing

2003-2004 Community College of Baltimore County Business

Management and Marketing

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