Technician Support

Daniel Freedman

************@*****.***

831-***-****

Education

• A.A. Business Cabrillo College (2010)

o Focused on Starting an Operating an IT Business

Certifications

• CompTIA Project+ (2010)

• CSE Cisco Sales Expert (2010)

• CCNA Cisco Certified Network Associate (2009)

• CompTIA Network+ Certified Professional (2009)

• CompTIA A+ Certified Professional IT Technician (2008)

Technologies

• Cisco UC500 Unified Communications VOIP

• Routing Protocols: BGP, OSPF, ISIS, RIP, RIPv2, EIGRP

• Cisco Router and Switch Configuration

• Firewall ACLs

• BlackBerrys / Smart phone troubleshooting

• Dell / Hp PC Systems and Printers

• WiFi 802.11x configuration and Security

• JavaScript & HTML

• Veritas Backup, Iron Mountain backup

• Google Postini and GFI Spam Filter configuring

Software

• Platforms: Windows 2003/2008 server, Windows (2000, XP, Vista, 7,) Linux

• Active Directory, Group Policy

• Microsoft Office 2003/2007/2010

• Ghost, Sysprep

• DNS, DHCP

• WSUS Patch deployment

• Enterprise Virus Scanners

• VPN (Cisco, Juniper & Windows RAS)

• Remote Desktop Applications

Employment History

Desktop Support Specialist at Thermo Fisher Scientific

February 2011 to present, San Jose CA (Permanent)

• Provide all Desktop & Network Support for 400+ onsite and remote users

• Asset Management

• Image desktops/laptops & configure

• Perform weekly backups for the site

Support Technician at Function One (Managed Services)

December 2009 to January 2011, San Francisco (Contract)

The work done is applied to 12 individual businesses some which are Architecture firms,

Catering companies, Restaurants, Designer companies and Financial services firms.

• Provide Desktop Support for 150 users remotely and onsite

• Provide Server support for 30 Windows server 2003/2008 servers

• Provide Network Support for all 12 sites

• Manage client email servers (Internal exchange, Intermedia, Rackspace)

• Manage client smart phone’s (I phone, Blackberry, Droid and other various

Verizon phones)

• Support local and network printers

IT Technician at Silicon Valley Telecom Internet Exchange Data Center

April 2009 January 2011, San Jose Ca (Contract)

• Provide onsite service for servers/networking equipment

• Hardware replacements for servers and cabinets

• Manage Security Camera Server

• Manage Ticketing System

• Manage Security Keycard Server

• AC and UPS Battery backup monitoring

• Security walkthroughs

Network Technician/Desktop Support Intern at The City of San Jose, Airport

Technology

July 2008 to November 2008. San Jose CA (Contract)

• Create Operating System images to deploy on desktops/laptops

• Wipe, or degause Harddrives and backup tapes

• Create, modify, and disable, user & email accounts using Active Directory.

• Troubleshoot all Hardware and Software user issues with desktops

• Manage the Airport’s CMMS application and provide all support for all end users.

• Use WSUS to deploy monthly patches to test machines and test system stability.

• Scan user’s computers remotely for viruses and spyware using TrendMicro Office

Scan.

• Troubleshoot PDA’s such as BlackBerry and Iphones.

Web Specialist at Google Inc. (Contract)

1/2007 – 9/2007, Mountain View, CA

• Managed a steady queue of email requests

• Received content from recruiters, format and publish job postings onto google.com

using HTML

• Advertised jobs on all external job board vendors and university career centers,

newsletters, email blasts, association announcements, alumni and consulting

groups

• Provided customer support for recruiters and recommended solutions when needed

• Managed job board and recruiter account information within an internal account

management database

Systems Administrator at Century 21 Champion

2004 – 2007, San Jose & Cupertino, CA

• Provide On call service to all employees

• Built office PC’s and configured

• Provided technical support to over 50 employees and maintained records using a

ticketing system

• Configured and maintained companies Windows 2003 Servers

• Configured and maintained companies Sonicwall firewall, routers, and network

• Managed the backup and recovery process

• Monitored user accounts

• Analyzed problems with equipment or software applications

• Identify problems and recommend corrective action.

Contact this candidate