Training Sales
Resume:
JENNIFER DEUTSCH
*** **** **** ******/********* 806
New York, NY 10011
*******************@*****.***
SUMMARY
Results-oriented, high-energy, hands-on TRAINING & DEVELOPMENT/INSTRUCTIONAL DESIGN PROFESSIONAL with demonstrated
ability to design and implement innovative employee development solutions to achieve business objectives. Experience in instructional design and
the customization of employee training programs for all levels. Proven record in curriculum development, classroom training and e-learning.
Excellent time management, prioritizing, multi-tasking and communications skills. MA in Business Education. Strengths include:
• • •
Global Learning Management Project Management Facilitation
Systems
• • •
Vendor Management E-learning Leadership
• • •
Needs Assessments Solution Based Selling Instructional Design
PROFESSIONAL EXPERIENCE
JAD CONSULTING – New York, NY July 2010 – Present
PATCH.COM (AOL) – Sales Training Consultant
• Developed and delivered new hire to include the sales cycle and 6 week on boarding training.
• Developed and implemented managerial needs assessment for management training and training post assessments.
• Managed agile training in Sprints to involve 2 product launches per week.
• Developed field training scorecard to gage the competencies and needs of the outside sales force.
• Delivered both video training using Captivate and live WebExes to 300 sales representatives weekly.
• Developed and technical training such as Salesforce Training, Pipeline Training, Standard Share of Voice Training, CMS Training, Insertion Order
Training.
• Managed a training specialist and coordinator.
JOHN WILEY & SONS INC. - Instructional Design Consultant
• Represented LearningMate on site at John Wiley & Sons; collaborate with Wiley editors to facilitate the production of multimedia e- books
for the Higher Education division's WileyPLUS website.
• Oversaw the production of documentation cataloging media assets to be implemented in the e-books.
• Created guidelines for documentation that balance the interests of the media, content and editorial teams; provide guidance to the media
and editorial teams so that they understand the procedural and documentation requirements.
• Liaised between Wiley and the LearningMate team in Mumbai to ensure that procedures are followed when creating documentation and
that technical information is clearly conveyed.
• Reviewed and prepare documentation for final submission; ensure that documents are delivered in a timely manner.
FTI CONSULTING – Sales Training Consultant
Design and develop sales training which is aligned and meets FTI’s needs. Identify training and development needs by analyzing workforce skill
capabilities, organizational results, job requirements, competencies, operational problems, plans and forecasts.
• Performed needs assessments to identify performance gaps and forecast the training necessities of the company.
• Cultivated relationship with key stakeholders to ensure that solutions are developed consistent with FTI’s performance criteria, vision and
strategy.
• Mapped learning paths to company’s performance management system.
• Designed and development consultative sales learning curriculums around core, functional and leadership competencies.
• Managed multiple projects simultaneously and prioritize tasks to meet specific deadlines.
• Measured the effectiveness of courses to ensure they are meeting the needs of the business and client.
GUARDIAN LIFE INSURANCE – New York, NY
Sales Training Specialist September 2008 – July 2010
Provide training and development to Guardian Agency sales force and the end users of a web-based financial organizing tool. Develop and execute all
elements of the training efforts, including online, live, and written training. Track and measure training effectiveness.
• Drove sales growth & increase subscriber productivity by expanding solution based sales training development, activities, and opportunities for in-
agency and advanced markets.
• Handled design layout, training content, marketing and rollout of LBS agency sales training materials to 1200 end users.
• Managed training events for 200-700 sales agents and contribute to internal EXPO events for greater field success.
• Developed LBS training guides, client presentations, and client training modules.
• Designed, developed, and aggregated evaluation survey metrics to track and measure training support effectiveness.
GOOGLE – DOUBLECLICK INC. - New York, NY
Learning and Development Manager (Acquisition) June 2007- June 2008
Design and facilitation of large-scale employee development activities. Strong meeting planning and facilitation skills; able to communicate effectively
with all organizational levels, build relationships of trust and enlist the participation of team members.
• Designed and conducted new hire orientation programs locally and remotely.
• Implemented and marketed social networking programs around job shadowing, knowledge sharing and recognition and feedback.
• Managed and coordinated all professional development vendor relationships including: e-learning solutions, classroom training and
learning management system. Developed and maintained all training materials and manuals.
• Designed, developed and facilitated e-learning modules for both technical and soft skills using Adobe Connect, Adobe Breeze and
Captivate.
CITIGROUP CORPORATE AND INVESTMENT BANKING – New York, NY
Training and Development Associate (Contract Position) October 2006- June 2007
Empowered colleagues to succeed through learning. Collaborated with learning groups and lines of business throughout the business to offer diverse
educational and developmental opportunities to employees at all levels.
• Managed the business’s “Lunch & Learn” initiatives for the bankers that involved subject-matter experts sharing best practices throughout the
organization.
• Designed, developed and facilitated training curriculum. Developed and maintained all training materials and manuals, conducted needs
assessments and focus groups and followed up with evaluations.
• Implemented the launch and promotion of the business’s learning management system, which included creating training manuals and system
orientation sessions for a worldwide audience, managing the efforts of outside consultants, coordinating with regional teams and implementing
the company’s launch plan.
• Implemented and managed e-learning modules regarding financial courses.
NEW YORK UNIVERSITY, DEPT. OF TEACHING & LEARNING - New York, NY
Training and Development Coordinator February 2004 –October 2006
• Provided research information and ad-hoc reports on training activities.
• Assisted in the marketing process and relationship management activities. Coordinated course development processes and liaised with
external/internal consultants.
• Collaborated in developing, designing, implementing and facilitating training courses. Managed logistics of on-going and ad hoc programs.
EDUCATION
NEW YORK UNIVERSITY – New York, NY
Certificate in Documentary Production Expected Completion: August 2012
Course work includes various structural approaches to the contemporary documentary and apply them to an individual project. Understanding the
practical aspects of conceptualizing a story, budget, law, marketing and distribution. Skills in planning, budgeting, fundraising, and marketing.
Knowledge of film markets in theatrical, television, international, educational, and DVD formats.
AMERICAN SOCIETY FOR TRAINING AND DEVELOPMENT – New York, NY Completion: June 2009
Certificate in Instructional Design
Course work included human performance improvement approach to designing learning and includes practice in needs assessment, job/task analysis,
and course design using templates exclusive to ASTD. Participants learn how to apply a structured step-by-step process toward designing learning
programs and apply what they learn to their own work.
NEW YORK UNIVERSITY – New York, NY
Master of Arts, Business Education - 3.50 GPA Graduation: May 2008
Course work included Design & Develop Training Solutions, Curriculum Development, Measure & Evaluate Training Goals & Objectives,
Instructional Design of Media Environments, Cognitive Science & Educational Technology, Instructional Design of the World Wide Web, and
Research Techniques in Business Education and Management.
UNIVERSITY OF DENVER - Denver, CO
Bachelor of Science, Business Administration & Statistics-3.35 GPA March 2003
• Study Abroad Program - Florence, Italy August-December 2002
SOFTWARE PROFICIENCIES
eLearning Softwares: Articulate, Captivate, Camtasia, Brainshark, Final Cut Pro, WebEx
Sales CRM: Salesforce
Microsoft Suite, Lotus Notes, Outlook, Photoshop, Gmail
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