Customer Service High School
Resume:
India Brown
Philadelphia PA, 19139
Cell: 215-***-****
Email:**************@*****.***
Career Objective:
Seeking a position in Customer Service where my comprehensive experience will be further developed and utilized.
Skill Sets:
Excellent communicator with strong customer need assessment and time management skills
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In depth knowledge of medical coding and medical terminology
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Excellent written and verbal communication skills, with an eye for detail
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Ability of problem solving, decision making and independent judgment
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Comprehensive knowledge of insurance regulations, processes and guidelines
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Extremely productive in a high volume, high stress, environment
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Self starter with a can do attitude
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Computer Skills:
• Microsoft Word
• Microsoft excel
• Microsoft Powerpoint
• Adobe Acrobat
• Lotus Notes
• Fidelity
• Nasco
• UCSW
• TPX
• PIBA
• Blue2
Professional Experience:
Organization: Horizon Blue Cross & Blue Shield of New Jersey Duration: April 2011 till date
Designation: Member Services Specialist
Answer inbound calls from members, providers and advocates regarding queries complaints and claims
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Ascertain new, dealing with existing and withdraw claims, as requested
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Ensure documents are issued to customers and assessors once the claim is lodged
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Review and process medical health claims for Self Insured and Fully Insured Groups including verification of
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coverage, COB and adjudication of claims
Responsible for verifying coverage and benefits for providers and subscribers
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Achieve and surpass expectations within company production quotas
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Organization: TD Bank N.A. Duration: Oct 2008 till January 2011
Designation: Banking Specialist II
Handled a high influx of inbound call from customers and bank employees
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Ensured quality customer service and account maintenance.
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Facilitated customer awareness of additional services cross sold banking products which produced new
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clientele as well as extended services to existing customers.
Managed multiple priorities and maintained effective results in a quota driven workplace
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Coached new employees with calls and to become acclimated to floor procedure
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Completed ongoing training to stay abreast of product service and policy changes
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Organization: North City Senior Center. Duration: November 2007 till October 2008
Designation: Receptionist
Handled calls and promptly forwarded them to appropriate staff member.
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Established and maintained electronic records management system for all incoming and outgoing
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correspondence.
• Responsible for scheduling meetings for employees
• Escorted visitors to staff members' offices,
• Provided hospitality service arrangements as requested by staff.
EDUCATION:
Present
Camden County College Blackwood NJ
Public Relations
2006 2007
Lincoln Technical Institute Philadelphia Pa
Pharmacy Technician Certification Program
Certified
1998 2002
Clayton High school Clayton New Jersey
College Prep Courses
High School Diploma
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