Customer Service Manager

Amy B. Burckhard, LMSW

*** ****** ******, ********* *****, New York 10567

(H) 914-***-**** (C) 914-***-****

Email:************@*****.***

CAREER PROFILE:

Licensed Masters of Social Work from Fordham University. I am a hard

working professional with over ten years of clinical experience in new

patient assessment, as well as twenty years of practical administrative

and business experience. I have extensive experience in budgets, accounts

receivable systems and spreadsheet analysis. I am currently looking for

a Director of Social Work position that utilizes my understanding of the

systems that impact our both our clients and our agencies, while building

on my vast experience in administration and business.

PROFESSIONAL EXPERIENCE:

7/2010to Present: Bethel Nursing & Rehabilitation Center: Social Worker

. Sub-acute rehabilitation center/long term facility

. Complete psychosocial assessments for incoming

patients/residents.

. Admission counseling and orientation.

. Conduct periodic care plan meetings with patients, families

and team of rehabilitation disciplines.

. Documentation of patient consultations.

. Discharge planning and referral for home and outpatient

services.

. IPRO Screen Certified

. Sub-acute committee on customer service initiatives and

policies.

9/2009 to 6/2010: Mental Health Association of Westchester/Third Party

Review-Intern/ Employment

. Pilot program in Westchester County that conducts bi-annual

service reviews of individual foster care cases.

. Conduct meetings with Department of Social

Services/Families/Service Providers/Attorneys.

. Responsible for locating and adding unreported cases to the

agency, resulting in attaining service quotas.

. Investigate systems and relationships involved with

auditing Department of Social Services individual case

management.

9/2008-5/2009: Elant @Brandywine Nursing Home-Internship

. Duties included admission processing, psycho-social

assessments.

. Assisted in arranging services through government agencies

such as social services, disability office, Westchester

para-transit, and social security.

. Co-facilitated support group sessions for our residents.

5/1998 to 7/2010: Berardis Family Chiropractic-Office Manager, Patient

Liaison

. Perform new patient consultations and education. Duties

include recording symptoms and complaints. Assist the

doctor during spinal and nerve system exams.

. Development of financial plans for prospective patients,

with analysis of insurance reimbursement and payments.

. Perform all aspects of administrative functions, including

scheduling, bookkeeping, budgeting, payroll, and

purchasing.

. Supervised the entire office staff, including all payroll

and human resource functions.

EDUCATION: MSW Fordham University, Graduate School of Social Service,

. Research assistant: Dr. Dana Marlowe, PHD

. Committee on Academic Progress Panel Member:

. Recipient of the Ruth Taylor Award Scholarship for

Commitment to Public Service:

. Representative Student Congress

B.S. State University of New York at Brockport,

.Major. Sociology/Minor. Psychology.

REFERENCES: Furnished upon request.

Contact this candidate