Customer Service Manager
Resume:
TaKeisha Marie Roddy
Rockwall, TX 75032
********.*****@**.****.***
*************@*****.***
OBJECTIVE
Obtain position as a Biomedical Equipment Technician with opportunities for further education and
advancement.
SUMMARY OF QUALIFICATIONS
4 years of diverse and challenging training and experience as a Biomedical and Imaging Equipment Technician
troubleshooting and repairing general and specialty medical equipment. Over 10 years of customer service
experience responding to customer concerns and building relationships. Ability to use decision-making skill to
prioritize a daily workload ensuring proper management and accountability for work. Excellent organizational,
communication and technical skills.
RELEVANT SKILLS
Windows 98/2000/XP/Vista
Microsoft Office Professional
Phillips Medical Systems Computed Tomography
EDUCATION
University of Phoenix Masters of Business Administration Current
Philips Health Care Computed Tomograpgy Technician course November 2008
US Army Biomedical Equipment Specialist, Basic course May 2007-May 2008
BS Degree Health Promotion and Behavior, University of Georgia August 2006
EXPERIENCE
United States Army Reserve May 2007-Present
Sergeant (E-5) (recent promotion to 2nd Lieutenant)
Biomedical Equipment Repair Technician
Shop Foreman FOB Salerno, Afghanistan Dec 2009-Jan 2011
Supervise the performance of preventive maintenance checks and services (i.e., test, operates, lubricates,
adjusts, tightens, and cleans) of medical equipment. Troubleshoot to isolate and repair malfunctioning or
defective components and/or boards on medically related equipment. Participate in planning power and space
requirements for the installation of medical equipment and supervises the installation to manufacturer's
specifications. Prepare and submit medical equipment reports. Contributes to the development of medical
maintenance Standing Operating Procedures. Perform quality control functions at all levels of medical
maintenance. Specifically maintain and control one Philips Medical Systems CT and related equipment as well
as other imaging devices. Supervise and advise subordinate personnel.
Children’s Medical Center Legacy April 2009-Oct 2009
Biomedical Engineering Tech
Repair and maintain patient care equipment ensuring safety and performance. Performs scheduled preventive
maintenance according to hospital policies, procedures and industry standards. Record documentation of all
services, performance tests and maintenance performed on equipment that includes life support, monitoring,
diagnostic, therapeutic and general clinical. Participate in and/or assists with development of departmental and
hospital-based continuous quality improvement initiatives.
CREST Services
Account Representative: Dr's Hospital of Dallas June 2008-Dec 2008
Perform preventive maintenance and electrical safety inspections on biomedical equipment in compliance with
established standards. Repair and calibrate biomedical equipment. Document all scheduled and unscheduled
work orders in the equipment management program as required by CREST Services Policies and Procedures.
Operate specialized test equipment. Insure test equipment is working properly and calibrated within
established intervals. Communicate well with customers. Maintain equipment records and associated
paperwork as required. Parts ordering approval on purchase orders. Assume on-call responsibilities. Follow
CREST Services Policies and procedures of obtaining purchase orders, ordering parts and validating invoices.
Conduct in-service training for CREST employees and Hospital personnel. Assume responsibilities of Account
Manager when required. Maintain an effective line of communication with supervisor, reporting on status of
account(s). Participate in proactive team efforts to achieve company goals and customer satisfaction.
Perform other related duties as required
Department of Defense Biomedical Equipment Technician School 2007-2008
Biomedical Equipment Technician Student
Delta 264th Army Medical BN Sheppard Air Force Base, Wichita Falls, TX
Electronic Principles I and II, Troubleshooting Principles, repair general medical equipment, Physiological
monitoring equipment, medical life support equipment, dental and sterilizer systems, surgical equipment,
diagnostic imaging equipment, Information technology and military field equipment. Trained in performing
electrical safety inspections, preventive maintenance, calibrations and repairs of general biomedical and
radiological equipment. Repaired medical equipment and systems using the needed tools. Performed routine
maintenance and determining when and what kind of maintenance is needed. Determined what caused an
operating error and decided best way to repair. Installed equipment, machines, wiring, or programs to meet
specifications. Ensure machines are operating properly
Zale Corporation: Gordon’s and Zale’s Jewelers 2004-2006
Athens, Georgia
Jewelry Advisor
Kept accurate records of customer purchases
Enhanced clientele experience by providing exceptional customer service
Assisted in scheduling, inventory and business management, accounts receivable, daily and nightly deposits
Managed opening and closing duties Store Key holder
Limited Brands Company: Victoria's Secret and Express Stores 2002-2006
Sales Associate
Evaluated customer need and interests in shopping at Victoria's Secret and Express stores
Kept accurate customer records
Participated in regular inventories
Eisenmeinger Co-Operation GmbH Jan-June 2006
Stralen, Germany
Health Promotion and Wellness Specialist
Promoted health education, awareness, motivation and insight to those seeking help with overall health and
fitness concerns
Planned, implemented, and evaluated effective health, education programs and coordinated provision of health
services
Worked and with a team to manage business marketing, sports managements and fitness as well as general
business management
Professional Affiliations/Certifications
Computed Tomography Certified 2008
Phillips Medical Systems, Ohio
References
Fred Hodges: CW03 807th MDSC Biomedical Supervisor 801-***-****
Kwan Kim: CW02 Biomedical Shop Manager 206-***-**** ext 32217
Ron Greenwalt: Biomedical Engineering Manager Children’s Medical Center Dallas 214-***-****
Olin Dillard: Senior Biomedical Engineering Tech Children’s Medical Center at Legacy 469-***-****
Jeff Thomas: Account Manager Crest Services 214-***-****
Jewel Newell: Biomed Tech Training Lead Crest Services 706-***-****
Jon Beck: Area Manager Crest Services 806-***-****
Contact this candidate