Customer Service Manager

Location:

Posted:

July 24, 2011

Bobbie Slocum

**** ******-********* **., *.O. Box 203 Holton, M I 49425

Objective

To obtain a position in the Medical Administration field in which a strong dedication to the

compassionate care for the young and elderly with a high degree of enthusiasm can be fully utilized.

Employment H istory

HGA Support Services, Fremont, M I 2007-2009

Support Staff

• Plan, shop for, and prepare nut ritious meals for the elderly and mentally/physically disabled

adults.

• Perform health care related tasks, such as monitoring vital signs and medication, under the

d irection of registered nurses and physiotherapists.

• Administer bedside and personal care, such as ambulation and personal hygiene assistance.

Externships

Heartland Health Care Center, Whitehall, M I 2007

Staff Assistant

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail

systems, and personal computers.

• Keep records of materials filed or removed, using logbooks or computers.

• Assisted manager with payroll.

Hackley Life Counseling, Muskegon, M I 2006

Office Assistant

• File and retrieve corporate documents, records, and reports.

• Review insurance policy terms to determine whether a particular person is covered by

i nsurance.

• Process, prepare, and submit business or government forms, such as submitting applications

for coverage to insurance carriers.

• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking

messages as necessary.

• Perform clerical duties, such as typing or proofreading.

Education

Baker College, Muskegon, MI Associate, Medical Admin. Asst.

Whitehall High School, Whitehall, M I H.S. Diploma, College Prep

Skills

Type 55 WPM, Payroll, Responsible, Dependable/Punctual, Great Customer Service, Telephone

etiquette, Administration Support, Microsoft word, Excel, and File Management, Worked with multiple

phone lines, Medical Records Mgmt.