Manager Customer Service

Education Rochester Institute of Technology

Rochester, NY

Bachelor of Science Degree 6/1973

Major: Graphic Arts and Photography

Minor: Business Administration

Work History

Central New York Regional

Transportation Authority 11/2005- 6/2011

Manager of Maintenance

. Supervise and coordinate the activities of

mechanics, shop foreman, body shop mechanics

and utility workers

. Oversee and direct scheduled maintenance and

repair of all vehicles

. Responsible for maintenance and security of

physical plant

. Ensure subordinate staff attain the necessary

and proper training and education on safety

standards

. Prioritize and assign work and monitor employee

productivity

. Consults with union representatives to resolve

labor issues as needed

. Conducts quality control checks on fleet

repairs

. Ensures adherence to preventative maintenance

schedules through the AS-400 computer program

. Oversee and control stock room parts and

monitors inventory levels

. Maintain and review mileage and tire reports

. Conducts performance and evaluate working

foreman

. Responsible for overall OSHIA compliance for

physical plant

C. Weaver Chevrolet 3/1990- 11/2005

New York Mills, NY

Service Director

. Manager of 20 technicians, 5 body shop

technicians, and 7 office personnel

. Head of all maintenance for multiple dealerships

. Secured contracts with outside vendors for sublet

repairs and supplies

. Manage assigned employees in accordance with

company policies, procedures, and regulations

. Conduct performance appraisals, recommending

candidates for employment or termination

. Recommend corrective services to answer questions

and adjust customer complaints

. Interface with other departments to increase sales

and customer satisfaction

. Assign work in accordance with department goals

G. A. F. B. 10/1989- 3/1990

Rome, NY

Director of Arts and Crafts

. Managed several specialized shops for the 416th

Bomber Wing Wellness and Readiness Department

. Head of training for all shop employees

. Conduct performance appraisals

Davidson Chevrolet 6/1985-

10/1989

Rome, NY

Service Manager

. Manager of 15 technicians and 5 body shop

technicians

. Train employees and ensure compliance with company

policies

. Resolve customer service problems and complaints

. Conduct performance appraisals

Photo Center 6/1983- 8/1985

Rome, NY

Store Manager

M. V .C. C. 9/1975-

6/1985

Utica, NY

Photography Instructor

. Part-time Instructor of Photography I, II, III,

and IV classes

. Member of Advisory Committee to MVCC Advertising

Department

Self-Employed 6/1969-Present

Photographer

Freelance photography (weddings, portraits, passport,

and insurance claims)

References Available Upon Request

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