Project Manager Software

Elizabeth Panico H: 512-***-****

**** ***** **** **** *: 512-***-****

Cedar Park, TX 78613 *********@*****.***

Certifications/Training Qualifications

Certificate, Professional and 17 years of experience in writing and

Technical Communications editing documentation for software and

San Jose State University, San Jose, networking technologies.

CA 10 years of experience coordinating

Certificate, Project Management projects and leading teams delivering

George Washington University, online tangible high-quality results.

Ability to interface effectively with

Certificate, Cisco Certified Network development engineers and managers and

Associate to write customer documentation from

Cisco Systems, Inc. (July 2002 - software functional or design

July 2004) specifications and product

Certificate, Editing requirements documents.

University of California, Berkeley Skilled in developing and adhering to

(on hiatus) company

Cascading Style Sheets style guides and document templates.

Documenting C++ for a Developer

Audience Effective team member and team lead

HTML and proven ability to be successful in

Introduction to XML, XML Schema both cross-functional and global

Design teams.

Web Accessibility Effective at multitasking while

Basic Programmer Education (IBM maintaining attention to detail and

training) timely communications.

Education Capable of using hardware and software

B.A., Psychology to test or verify functionality.

State University of New York at Proficient in MS Windows and various

Stony Brook software applications including

Acrobat, Documentum Web Publisher,

Dreamweaver, FrameMaker, MS Office

(Excel, OneNote, Outlook, PowerPoint,

Word), SnagIt, and WebEx

web-conferencing. Experience with

Mindjet MindManager, SDL Trisoft,

Visio Technical, and XMetaL.

Elizabeth Panico H: 512-***-****

1101 Nancy Jean Cove M: 512-***-****

Cedar Park, TX 78613 *********@*****.***

Professional Experience

Cisco Systems, Inc. 1999-2011

Senior Technical Writer 2005-2011

Documented Cisco IOS software features and commands and compiled

configuration and command references in support of Cisco IOS software

releases. Led teams and participated in department initiatives.

. As documentation lead for multiple Cisco IOS software releases, created

documentation plans, PowerPoint slide decks for presentation to managers

and release teams; served as point of contact for managers, release and

product teams, and writers for release-related information, schedules,

and milestones; represented writers and managers in cross-functional team

meetings.

. Co-led a cross-functional team to create, update, and maintain writing

guidelines. These guidelines served as the primary resource for writers

and editors to provide consistent customer-facing documentation.

. Developed standard PowerPoint slide decks for consistent, comprehensive

messaging in cross-functional software release presentations; condensed

and streamlined checklists, instructions and procedures, and guidelines

on the group wiki, all adopted by managers, documentation leads, writers.

. Led a team in the upgrade of our group's intranet to adhere to company

intranet user experience guidelines, improve navigation, and remove

duplicate and out-of-date content. Continued as webmaster.

. Collaborated with a peer writer in restructuring the group's 500+ page

wiki site to align with its home page categories, mirror the navigation

of the group's website, and implement the search capabilities offered by

Web 2.0 technology. Modified 40 pages, archived 29, deleted 159, and

increased labels from 56 to 776. Continued as the co-administrator of the

site.

Corporate Editor 2002-2005

Provided editing services to Cisco marketing organizations. Edited white

papers, data sheets, case studies, web copy, video scripts, and customer

profiles for adherence to corporate marketing style, branding, and

messaging guidelines. Edited the Executive Thought Leadership Newsletter

and managed the revision and publication of Cisco's internal marketing and

communications style guide.

Technical Writer 1999-2002

Developed online technical support documentation that included FAQs, white

papers, configurations, and troubleshooting procedures. Created and

modified graphics to enhance document usability. Participated in team

initiatives and acted as the project manager for the migration of online

technical support content.

. Participated in teams that developed documentation standards, processes,

and writing and style guidelines to present a consistent format to

readers and accelerate learning for new writers.

. Collaborated with peers to set team priorities and determine best

practices for team tasks.

. As project manager for content migration on a cross-functional project to

redesign the Cisco website:

< Participated in development of information architecture for technical

support content on the new site.

< Collaborated with IT personnel, managers, project managers, and

technical writers to ensure content was migrated to the new website

with the correct format, classification, and accessibility.

< Created user acceptance test process and procedure. Set priorities,

managed feedback and results, implemented process changes as needed,

investigated and resolved migration issues.

< Communicated detailed project status to managers and peers.

Elizabeth Panico H: 512-***-****

1101 Nancy Jean Cove M: 512-***-****

Cedar Park, TX 78613 *********@*****.***

Technical Writer, Spyrus in San Jose, CA 1996-1999

Documented data-security products and solutions and coordinated graphics

and production services for both product documentation and marketing

collateral.

. Edited and formatted quick start guides and user manuals for PC cards and

smart cards.

. Wrote and edited user, programmer, and API manuals.

. Reorganized, edited, and formatted contract proposals, white papers,

business plans, and marketing collateral.

Technical Writer, The Revenue Markets in Accord, NY 1994-1996

Actively participated in the software development of a multiphase toll-

collection system. Edited functional and software design specifications and

designed, wrote, and edited user manuals and training material for

electronic toll-collection systems. Developed test plans and tested

applications.

Programmer, IBM Corporation in East Fishkill, NY 1987-1993

Developed and maintained a mainframe-based diagnostic data retrieval system

to facilitate the collection and reporting of semiconductor chip yields.

Documented software development and maintenance procedures, analyzed

customer data requirements, determined data delivery problems, and

implemented solutions. Trained new employees and contract personnel to use

and troubleshoot the data processing applications.

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