Customer Service Data Entry

DANIELLE PIKE

**** ***** ******* **. #****

Mesa, AZ 85204

928-***-****

*************@*****.***

SKILLS:

Self Motivated. Efficient in 10-key, 78 wpm, Detail Oriented, Self Starter, Personable, Proficient in

Microsoft Office, Agile, Ability to Multi-task, Organized, Professional, Capable of Problem Solving, Ability

to toggle through screens, Sales

EXPERIENCE:

2010- Present Brookline College Phoenix, AZ

Enrollment Counselor

- Duties

- Product knowledge, System knowledge, World class service, Building rapport with students,

Counseling students through to graduation, Assisting students with finding the best suited program

2009-2010 Citi Mortgage Phoenix, AZ

Recovery Specialist

- Duties

- Customer service, Systems knowledge, Product knowledge, Data entry, Inbound/Outbound calls,

Servicing accounts 30,60,90,120 days delinquent, Processing deferments, Running modifications,

Assessing clients situations to bring them out of delinquency, Offering services to repair their delinquency,

Problem solving

2008-2009 Public Partnerships Phoenix, AZ

Customer Service Representative

- Duties

-2008 Customer service, Systems knowledge, Product knowledge, Data entry, Inbound/Outbound

calls, Adjusting and submitting timesheets, Returning messages

2006-2008 CK Marketing Yuma, AZ

Loan Officer/Collector

- Duties

- Data entry, Customer service, Bank statement proofing, Systems knowledge, Product knowledge,

Collecting on 30 day delinquent accounts, Contacting individuals per their request for loans and assessing

their qualifications

2006–2008 Advance Cash Yuma, AZ

Loan Officer

- Duties

- Cash Handling, Data Entry, Customer Service, Bank Statement Proofing, Inbound/Outbound calls

EDUCATION

2009 Pima Medical Institute Phoenix, AZ

- Certification for C.N.A.

2005-2008 Arizona Western College Yuma, AZ

- Earned 37 credits towards an Associates in General Education

Pending additional credits for an Associates in Business

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