Customer Service Manager
Resume:
-*Aimee Watson
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*****.*.******@*****.*** 864-***-****
Professional Experience
Lowe’s Home Improvement, Greenville, SC 2002 - 2011
Administrative Manager 2008 - 2011
1. Managed daily store expenses ordered, supplies and scheduled building/equipment repairs.
2. Tracked store expenditures through (MS) Excel and preparation of weekly and annual reports.
3. Created schedules for over 40 staff members and reviewed entire store schedule for accuracy and
coverage.
4. Conducted interviews and administered necessary testing.
5. Gained proficiency in PeopleSoft and Kronos programs ensuring accurate employee files.
6. Conducted employee evaluations and encouraged individual growth through counseling and training.
7. Ensured store was in compliance with procedures and conducted internal audits.
8. Addressed customer’s problems and resolved them in an efficient and timely manner.
9. Key point of contact for issues with credit, cash discrepancies, and stock shortages.
10. General management of entire store, validating all departments were covered and customers were
satisfied.
Administrative Department Manager 2004 - 2008
11. Processed weekly payroll for over 100 staff members and maintained employee’s daily punches in
Campbell‘s Time and Attendance.
12. Reviewed daily paperwork for errors and ensured all outages were properly accounted for and
researched.
13. Processed weekly payments of expenses and called customers with product still due.
14. Calculated schedules with Staff works and entered edits for entire store.
Cash Office Clerk 2003 - 2004
15. Collected, reconciled and made large daily bank deposits and built daily tills.
16. Researched any discrepancies, corrected, and provided written explanation in daily accounts.
17. Ensured paperwork was filed and completed properly.
18. Reviewed credit applications weekly for errors.
Customer Service Associate 2002 - 2003
19. Answered phones, took messages, and greeted and directed customers.
20. Processed payments and sales and assisted in the resolution of customer problems.
Education
Clemson University, Clemson, SC 1998-2001
Completed classes in MS Office applications, business management, accounting, computer graphics, and
computer programming.
Lancaster High School, Lancaster, SC 1994 - 1998
General studies, with emphasis on business and administrative skills.
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