Customer Service Administrative Assistant

Claudia Belzer

**** **** ****

Holt, MI *****

Cell phone: 303-***-****

E-Mail: ********@***.***

Objective: To work with a company or organization that prioritizes customer

satisfaction and is willing to provide opportunities that allow mutual growth

between the institution and I.

PROFESSIONAL SKILLS

Strong writing and creative skills

Excellent customer service, organization, communication and leadership skills

Able to quickly adapt to new situations, environment and systems

Proficient in AutoCad, SketchUp, Photoshop, MS Office

Languages and translation skills: fluent in Portuguese, English and Spanish

PROFESSIONAL EXPERIENCE

Wells Fargo Bank, Longmont, CO 2006 to 2009

Personal Banker/Manager assistant

Built strong relationships with consumer and business customers and

business partners

Acquired new consumer, business and international customers

Supervision and training of new team members

Successfully helped many customer achieve their financial go als by providing

professional and accurate financial advices

Supporting store manager organizing meetings, teleconferences and events

as wells as run the store when store manager is on vacation

2003 – 2004

VIVO Telecom, Florianopolis, SC, Brazil

Sales Representative

Processed customer transactions efficiently and effectively

Costumer Service

Sale, activation and technical support of new and used mobile phones

HSBC Bank, Florianopolis, SC, Brazil 2003

Administrative assistant II/Credit Cards Analyst

Responsible for assisting district managers with special projects, agenda,

corporate meetings and travel arrangements, generating confidential reports

and financial data

2001 – 2002

Unibanco Bank, Florianopolis, SC, Brazil

Administrative Assistant

Responsible for all documentation of new accounts

Responsible for taking calls, doing agenda, organized meetings and events,

returning phone calls on behalf of the executives, and handling

outgoing/incoming emails and mails.

2000 – 2001

Global Village Telecom, Florianopolis, SC, Brazil

Sales

Responsible for all documentation of new accounts

Costumer Service

Cashier/Receptionist

Professional translation and interpretation services

Plenty of experience in customer service, sales, management and

administration

CASA COR 98, Florianopolis, SC, Brazil 1998

Receptionist

Welcoming prospective clients into the Interior Designer’s space

Scheduling appointments for design consultations

EDUCATION

Michigan State University, East Lansing, MI

Interior Design – sophomore

Lansing Community College, Lansing, MI

Interior Design Technology – transferred to MSU

University of Colorado at Boulder, CO - School of Business

Undetermined major – unfinished

ETCSC Technical College, Florianopolis, SC, Brazil

Accounting Technician Certificate

Contact this candidate