Customer Service Manager

Jordan Steven

*** *. ******** ( Wichita, KS, ****8 ( *********@*****.*** ( 316-***-****

EDUCATION

University of Kansas

Lawrence, KS

Liberal Arts and Sciences (BGS) May

****-**** ****

. Areas Studied: Communications, Business, Education & Psychology

WORK EXPERIENCE

Club Indigo/Mass St. Pub & Tonic Lounge Wichita, KS/Lawrence,

KS

Bar and Beverage Manager December

2009-Present

February 2010-May

2011

. Ensure the bar is cleaned and fully prepared for service

. Greet, seat, take orders, assist guests with food and drink selection

. Assist with planning and organizing of special functions/seasonal

events/projects

. Ensure effective security of keys, property, and alarms

. Display and encourage a high level of customer care and social skills

Grace Evangelical Presbyterian Church

Lawrence, KS

Childcare provider September 2007-

May 2010

. Delivered child care for toddlers and pre-teenagers, which included

basic care and teaching

. Improved language development, social skills, and understanding

concepts by using children's play, storytelling and games

Genesis Health Clubs Wichita,

KS

Front Desk/Head Manager April

2005- May 2007

. Open and close the health club

. Greet members/guests and authorize through computer check-in system

. Handle receptionist, customer service, and cashier duties

. Train new employees on policies and procedures of health club

. Conduct weekly inventories

ACTIVITIES

Sigma Kappa Sorority

Lawrence, KS

Alumnae August 2007-

Present

. Collaborated with new members to promote house membership

Syrian-Lebanese Americans Federation

Wichita, KS

Member July 2000-

Present

VOLUNTEER

Inherit the Earth, Rock Chalk Revue, Alzheimer's Association, Lord's Dinner

Volunteer, March for Life, Toy Drives, Lawrence Humane Society

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