Customer Service Quality Assurance

____________Rendon Brady Palmer____________

**** *. ****** **. *********, Virginia ************@*****.*** (801) 318-

5060

Education

. Bachelor Degree in Emergency Management-Utah Valley University

Graduated Aug, 2010 (3.4 GPA)

Work Experience

. Internship- American Red Cross National Headquarters Washington DC

(Government Affairs and Strategic Partnership Office)

- Reporting on House and Senate debates to American Red Cross

management

- Coordinated national conference for multiple emergency management

agencies

- Establish and maintain relationships with other emergency

management agencies

- Compiled and organized "In The Loop" a newsletter sent out monthly

to all American Red Cross chapters

Additional Training

. Emergency Medical Technician (EMT)

. Building Construction Course

- Built a complete house - framing, cement, sheet rocking, roofing,

siding, etc.

. Completed Full Time LDS Mission (Ghana Accra/Sierra Leone West Africa)

Nov.2005- Nov.2007

- Supervised 20 coworkers

- Developed and administered weekly group training sessions

- Conducted one-on-one training sessions as needed

- Attended monthly conferences to report progress and receive further

instruction

Jobs While Finishing College

. Fortune Learning Systems (website coaching/building)- Aug, 2010-Feb,

2011

- Client Liaison/Salesman

- Offered upgraded services

- Resolved customer service complaints, concerns, and questions

regarding

products

. Marriott (Courtyard and Towne Place)- Jan, 2010-May, 2010

- Front Desk representative providing guest registering, area

entertainment packages, and resolving questions, problems, concerns,

etc.

. Flex Trim- Jun-Dec, 2009

- Designed and fabricated custom molding

- Quality assurance technician

- Shipping coordinator

. Heritage (school for troubled teens)-Fall, 2008

- Provided interactive counseling services with troubled adolescents

- Monitored adolescents' safety

- Provided appropriate role model examples

. Eclipse Marketing (salesman)- Summer, 2008

- Provided pest control service contracts in the San Francisco area.

Awards & Honors

. Dean's Merit Scholarship - Utah Valley University

. Technology and Trade's Scholarship - Utah Valley University

. Member of The National Scholars Honor Society

. Eagle Scout at age 13, plus two Palms (Boy Scouts of America)

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