Administrative Assistant Customer Service

Chante Stewart

*** ** ***** *******

Miami, FL **169

Mobile 347-***-****

E-mail: *************@***.***

Career Profile:

Exceptional Administrative Assistant experience with strong interpersonal and organizational skills. I

pose a keen ability to multitask a variety of challenges and responsibilities.

Skills and Proficiencies

• MS Word

• MS Excel

• Outlook

• Planning and Scheduling

• Written Communication

• Customer Service

• Interdepartmental Coordination

• Internet Research

• Telephone Reception

• Purchasing

• 55 wpm Typing speed

Education:

Borough of Manhattan Community College, New York, NY

08/01-06/04

Major: Human Services

A.A.S Degree

Experience:

Bowery Residents’ Committee, New York, NY

07/07-08/11

Administrative Assistant, MAP Program

Coordinate and perform a range of staff as well as operational support activities for the

program; serve as a liaison with other programs in the resolution of day to day

administrative and operational problems.

Provide administrative/ secretarial support for the program such as answering telephones,

assisting visitors, and resolving and referring a range of administrative problems and

inquiries.

Receive and prepare program bills for payment.

Update employees personnel files, mailboxes, work stations, etc.

Prepare petty cash and household reports and credit correct accounts.

Schedule and coordinate meetings, interviews, appointments, events and other similar

activities for Director and Supervisors.

Maintain office equipment (copy machine/fax, printers, shredders, phones).

Order, distribute (by request) and keep inventory of office supplies.

Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and

ensure timely responses to a variety of routine written inquires.

Establish, maintain, and update files, databases, records and other documents; develop and

maintain data, and perform routine analyses and calculations in the processing of data for

recurring internal reports.

Report to and assist Program Director.

Bowery Residents’ Committee, New York, NY

06/05-07/07

Outreach Specialist, City wide Outreach Program

Provide direct outreach, escort, and referral services for all homeless individuals

encountered in the field during shift.

Responsible for logging and maintaining accurate statistical data into data base.

Provide Case Management services to clients receiving long-term placements.

Bowery Residents’ Committee, New York, NY

09/04-06/05

Program Aide, Palace Transitional Shelter

Provide administrative support to clinical team.

Prepare and serve prepackaged meals and snacks.

Monitor and report on client interactions with in facility.

Responsible for making appropriate log book entries.

Hilldun Corporation, New York, NY

06/01-09/04

Accounts Receivables Clerk

Maintain up to date billing system.

Follow up, collection and allocation payments.

Carry out billing, collection and reporting activities according to specific deadlines.

Reconciliation of accounts.

Monitor customer account details for non-payments, delayed payments and other

irregularities.

Maintain accounts receivable customer files.

Follow established procedures for processing receipts, cash etc

Prepare bank deposits

Investigate and resolve customer queries.

Process adjustments.

Communicate with customers via phone, email, mail or personally.

YAI National Institute For People With Disabilities, New York, NY

09/03-05/04

Counsel Aide

Supervised clients in community while out on recreational trips.

Assist clients with meals and restroom breaks.

Assist clients with independent functions such as: crossing the street, reading subway

maps, ordering lunch, and traveling on public transportation.

Contact this candidate