Administrative Assistant Customer Service

Terry L. Brown

* ****** ***** . ******, **** ****6 . 937-***-**** (Home)

OBJECTIVE

Looking for a part time supporting position that requires a detail-oriented

individual with strong business and communication skills.

QUALIFICATIONS

EXPERIENCE

Account Analyst January 2003 to Present

MeadWestvaco Consumer and Office Products, Kettering, Ohio

Manages assigned customers' accounts receivable balances and

resolution of deductions, performs root-cause analysis on customer

deductions and implement corrective actions, interacts extensively

with customers, sales and marketing, field services, logistics,

Accounting, and other team members to improve overall performance,

generates notifications and reports as necessary.

Account Coordinator

March 2002 to December 2002

MeadWestvaco Consumer and Office Products, Dayton, Ohio

Responsibilities include order processing for assigned accounts from

PO receipt to confirmation of delivery, resolution of both internal

and external customer inquiries and complaints through application of

standard policies and procedures, decision making, and logical

thinking, identification of obstacles impacting the efficient flow of

orders with recommendations to improve service.

Administrative Assistant

October 2000 to February 2002

Mead Paper, Dayton, Ohio

Responsibilities include calendar scheduling, designing

presentations, airline reservations, assist both internal and external

customers as needed.

Administrative Assistant March 1999 to October 2000

Mead School and Office Products, Dayton, Ohio

Responsibilities include calendar scheduling, spreadsheet development

and maintenance, database maintenance for status report, maintaining

budget, and answering the phones.

Administrative Assistant July 1998 to March 1999

Media Consulting, Inc., Centerville, Ohio

Responsibilities included customer service, spreadsheet development

and maintenance, testing for computer-based training courses, database

maintenance for sales department.

EDUCATION

Miami-Jacobs Jr. College, Dayton, Oho

Associate of Applied Business, November 1988

Major: Higher Accounting - Graduated with honors 3.53 G.P.A.

REFERENCES

AVAILABLE UPON REQUESTS

o Strong Attention To Detail

o People Oriented

o Versatile

o SAP

o Excel

o Microsoft Word

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