Customer Service Manager

ANIBEL CUELLO

*** ****** ***** *** **, New Rochelle, NY 10801

House: 914-***-**** Mobile: 914-***-****

******.******@*****.***

EDUCATION Manhattanville College, Purchase, NY May 2006

Bachelor of Arts in International Studies & Economics

Minors: Asian Studies/Italian

Cumulative GPA: 3.9

LANGUAGES Native Spanish Speaker and fluent in Italian

Proficient in French and basic Mandarin Chinese

HONORS Board of Trustees Scholarship Summa Cum Laude

International Leadership Scholarship Dean’s List, all semesters

EXPERIENCE

Citco Fund Services, Rye Brook, NY 05/01/2010- Present

Senior Collateral Associate

Primary point of contact for new client on boarding and conversion

Supervise staff of 4 in manager’s absence

Oversee the training of all new and existing staff

Review, store and maintain ISDA and CSA terms in the Collateral

System

Demonstration of the Collateral and Treasury system to new and

potential clients

Independently calculate, review and maintain clients initial margin

requirements

Initiate, generate and confirm collateral margin calls for both North

American, Asian and European counterparties

Analysis of the various portfolios: knowledge of fixed income

deals (repos and reverse repos), mortgage back securities,

traditional swaps and other derivative products

Manage any disputes generated in the process

Investigate and resolve portfolio reconciliation for disputes

Produce reports summarizing the day’s activities including

volumes, fails, and outstanding calls

Liaising with the PB’s to ensure timely delivery and receipt of funds

Customer service including liaising closely with

clients/counterparties to ensure timely and efficient resolution of

their questions

Documentation of workflows and procedures

Ophedge Investment Services, Rye Brook, NY 10/06-05/01/2010

Senior Collateral Asssociate

Primary point of contact for collateralized clients for all aspects of

collateral; client list includes billion dollar hedge funds such as

Quantum Partners LDC, Platinum Grove Contingent Capital Master

Fund, Camulos Master Fund, among others

Initiate, generate and confirm all collateral margin calls for both

North American, Asian and European counterparties

Analysis of the various portfolios: knowledge of fixed income

deals (repos and reverse repos), mortgage back securities,

traditional swaps and other derivative products

Manage any disputes generated in the process, resolve nostro breaks

Investigate and resolve portfolio reconciliation for disputes

Assist with the new client set up process

Produce reports summarizing the day’s activities including

volumes, fails, and outstanding calls

Liaising with the PB’s to ensure timely delivery and receipt of funds

Customer service including liaising closely with

clients/counterparties to ensure timely and efficient resolution of

their questions

Month end year and year end audit and reconciliation support,

including but not limited to: booking of accruals, year end

adjustments, booking entries, and other minor accounting functions

Documentation of workflows and procedures and facilitate training

for new staff

LEADERSHIP &

INTERNATIONAL

EXPERIENCE Lived and Trained Ophedge Collateral team in Shanghai,China (2007)

Studied abroad at the American University of Rome, Italy (Spring 2005)

SKILLS Microsoft Word, Power point, Works, Excel, Eviews, Bloomberg,

Total Return,Algo Collateral,Debt and Derivatives(D&D),Swapswire,

Markit, AExeo and Business Objects (BOXI)

Cuello 2

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