Manager Customer Service
Resume:
Jennifer L. Smith
**** *. ****** **. #*, Chicago, IL 60625
**************@*****.***
Work Experience
Ripple: Pure Frozen Yogurt. Boulder, CO – Store Manager [January 2011 – June 2011]
Entrusted with the launch of Boulder’s newest fun and healthy sensation; assisted in pre-launch store walk-through, assessing layout,
concept, and offering additional feedback based on my extensive experience operating a self -serve yogurt shop.
Directed/supervised staff effectively with an energetic personality, while running the store in fast-paced environment and remaining keen
on superb customer service techniques.
Instructed others on proper food handling, with a strong focus on cleanliness, product quality, and employee cohesiveness.
Twist: Yogurt Without Limits. Princeton, NJ – Store Manager [February 2009 – November 2010]
Opened/closed the store and performed end of the day cash reconciliation, took inventory and ordered supply, carried out general
kitchen prep, organization, and re-stocking duties.
Created staff schedule, trained new hires, conversed with local businesses/community members about contributions and events.
Designed and produced store handbills and brochures, conceived an innovative form of our product that became popular for off -season
business.
Fruity Yogurt. Hillsborough, NJ – Assistant Store Manager [August 2008 – February 2009]
Regulated daily operations such as purchasing inventory, handling shift scheduling, and attending to customer ’s needs.
Coordinated community fundraisers, corresponded with media outlets, and created informational/promo material.
The Star Ledger/Messenger Gazette – Column/Features Freelancer [June 2007 – January 2008]
Interviewed, wrote, and reported on acclaimed members of the community, and coordinate related photography assignments.
Coccola. Hillsborough, NJ – Restaurant Server [June – August 2006]
Executed poise, presentation, and patience towards customers throughout the summer debut of a tasteful, upscale restaurant.
Volunteer/Communication Experience
Ed on Campus – Historian [February 2007 – May 2008]
Networked with current and aspiring magazine writers/editors through intimate events and wide -scale conventions.
Organized chapter activities and maintained scrapbook of our progress and memoirs.
Unbound – Lifestyles Editor [September 2007 – May 2008]
Proposed story ideas and assigned articles to writers, acting as a sounding board throughout the writing process.
Managed typographical errors, grammar, style, content and flow, fact -checked, and produced headlines, teasers, and related links.
Hillel – JAM Chair [September 2006 – May 2008]
Planned and oversaw events during Jewish Awareness Month, in addition to a multitude of other programs throughout the year.
Alpha Phi Omega [January 2005 – May 2006]
Volunteered with fundraisers on campus/in the community, and initiated/chaired weekly visits to animal shelter.
Completed APO LEADS courses LAUNCH and ACHIEVE, which presented ways of developing team/leadership skills.
Internship Experience
New Jersey Life/Unique Homes. Lambertville/Princeton, NJ – Editorial Intern [June – August 2008]
Researched story ideas, corresponded with press, and collaborated with staff to complete day-to-day/long-term projects.
Corrected stylistic/editorial glitches in ads, fine-tuned story layouts, and contributed features to the editorial well and online blog.
Bridal Guide. New York, NY – Fashion/Beauty Intern [June – August 2007]
Categorized PR contacts and files, rearranged fashion/beauty closets for greater efficiency, and called in sample requests.
Assisted with administrative tasks in various departments and represented the publication’s image at promotional events.
BeBeReviews.com – Editorial Assistant Intern [June – August 2007]
Researched and wrote daily blogs/articles pertaining to topics of interest for mommies -to-be, new moms, and seasoned mothers.
WMGQ-FM/WCTC-AM. Somerset, NJ – Promotions Intern [January – May 2006]
Delivered well-planned and exciting events for clients, and contributed in marketing/publicity campaigns used to hype the station.
Education
Muhlenberg/The College of New Jersey – B.A. in Communication/ Psychology minor, GPA: 3.8, Deans List, Golden Key Honors Society
I’m organized on the brink of being obsessive, diligent to the point of being (self)relentless, and creative verging-on quirky.
My biggest strengths could be my greatest weaknesses; but with maturity came self-awareness, and with self-awareness comes excellence.
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