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Customer Service Representative

Location:
Carson City, NV, 89706
Posted:
August 09, 2011

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Resume:

LEIGH'S RESUME

ALEITA J. "LEIGH" MORTON

**** ******* ******

Carson City, NV 89706

abgz6h@r.postjobfree.com

Aleita J. "Leigh" Morton

**** ******* ******

Carson City, NV 89706

abgz6h@r.postjobfree.com

Experience:

9 years at writing for Bread of Life Christian Fellowship's Family Journal

both in print and blog formats, 9+ years in Supervisory or Managerial

Positions. 6+ years as a Customer Service Representative. 6+ months as a

Bookkeeper. 5 + years as a Cashier. 1 years as a Staff Writer for a

small local newspaper. 2+ years as a respite care giver for disabled

children. 2 + years as a Cook/Dietary Aide in Convalescent Hospitals/Guest

Homes. 2+ years as a Volunteer Office Assistant. 7 years as an Associate

Minister. Elance Provider - Writing & translation section: 3 months

Employment History:

Elance Client: writingzombie

Job: 5 gardening/preserving articles

Duration: Last six weeks I have written 15 articles for this job. We had an

ongoing commitment for 5 articles at 750 - 1000 words per article. Price

for job is $125/5 articles = elance fees @ 8.75%

Elance Client: writingzombie

Job: 6x Blog Posts on a Bi-weekly Basis

Duration: Just sent my second weeks articles, we have an ongoing commitment

for 3 articles/wk, 300-350 words per article. Price for this job is

$13.50/article + elance fees @ 8.75%

Employer: HDFSI

Title: Service Representative

Location: Carson City, NV

Duration: 10/05 - Present

Job Duties: Answering Phones, Servicing Customer Loans, Processing

Payments, Transferring Calls To Other Departments, Entering Titles/Liens,

Data Entry For Underwriting - Pre Deallink, Overtime For Collections At

Year End 2006 And 2009 - Dialer Trained And Outbound Calls Made, Back-Up

For The SR/Supervisor Line For Customer Service, Managing Hold Time,

Meeting Quality And Service Level Goals, Assisting My Team As Needed,

Training/Assisting New Associates To Learn Our Systems, Policies And

Procedures.

Employer: Spherion - temp for HDFSI

Title: Temp in Titles and High Density

Location: Carson City, NV

Duration: 9/05 - 10/05

Job Duties: Filing Contracts And Titles, Setting Pending Contracts Aside

For Funding, Document Preparation For Scanning.

Employer: West Corporation (Third Party Vendor for Cingular Wireless [A

former AT&T wireless site])

Title: Customer Service Representative

Location: Reno, NV

Duration: 7/04 - 8/05

Job Duties: 8 Months As A "Standing Rep" Answering The Questions Of Reps On

The Phones As An Interim Team Lead And Being Liaison Between Reps And The

Supervisors, Running Credit For New Lines Of Service For The Reps On My

Team, Answering Phones, Placing Orders For Cellular Service And Equipment,

15+ Proprietary Systems And Software Programs, Data Entry, Customer

Assistance, And Routing Calls To Various Other Departments

Employer: Regent Care Center

Title: Dietary Aide/Prep Chef

Location: Reno, NV

Duration: 4/2004 - 7/2004

Job Duties: Preparing Residents Meal Trays, Washing Dishes, General And

Monthly Kitchen Clean-Up, Preparing Desserts, Condiments, Etc For The Cook,

Maintaining And Organizing Food Pantries And Refrigerators/Freezers,

Organizing Various Storerooms.

Employer: Wal-Mart 1648

Title: Cashier

Location: Carson Valley, NV

Duration: 9/2003 - 3/2004

Job Duties: Cashiering, Customer Service, Assisting In Various Other

Departments, Continued Training On Computer Based Modules (CBL's)

Employer: Bangor Tavern

Title: Assistant Manager/Bartender-Cook

Location: Bangor, CA

Duration: 2/1995 - 2/2002

Job Duties: Served Drinks, Prepared And Served Food, Short Order Cook,

Cashier, Ordered Supplies, Picked Up Orders From Suppliers, Banking, Record

Keeping, Necessary Cleaning, Bouncer (as needed)

Volunteer Experiences:

Employer: Bread of Life Christian Fellowship

Title: Associate Minister

Location: Mound House, NV

Duration: 11/2003 - Present (not leaving)

Job Duties: Assisting The Pastoral Staff With The Running Of The Church,

Counseling And Comforting Congregation Members And People Of The Community,

Writing And Presenting Messages From God's Word, Holding Bible Studies,

Meeting Members Of The Community And Issuing Invitations To Worship With

Us. Handling Public Relations For Advertising And Promoting Various

Events.

Writing for the Family Journal both print and blog editions, you can see

these at:

http://leighslifelessons.blogspot.com/

http://bolcfkidskorner.blogspot.com/

Employer: S.A.R.A. - Advocates to End Domestic Violence

Title: Volunteer Office Assistant

Location: Carson City, NV

Duration: 1/2003 - 8/2004

Job Duties: Filing, Maintaining And Updating Stats/Files, Answering And

Placing Phone Calls, Crisis Call Team, Court And Hospital Advocate

(Accompanying Victims To Court And Hospital Appointments).

Employer: Classy Seconds - Thrift Store

Title: Donations Associate

Location: Carson City, NV

Duration: 8/2002 - 8/2004

Job Duties: Sorting Donations, Arranging Displays, General Cleaning And

Store Maintenance With Regard To Storage Areas And Displays, Assisting

Customers With Their Purchases.

I also spent time on the Mound House Business and Community Organization

2005-2006 AND The Lyon County Healthy Communities Coalition 2006-2007 as a

representative for our church, Bread of Life Christian Fellowship of Mound

House.

Higher Education:

School: WNCC

Location: Carson City, NV

Major: General Ed

Degree: None

School: Long Ridge Writers Group

Location: West Redding, CT

Major: Fiction Writing/Journalism (correspondence course)

Completion Date/Diploma Received: 3/11/2002

*As well as various other Community Colleges since 1977.

Skills and Abilities:

1. Supervising and scheduling up to 15 employees, daily record keeping and

banking, hiring and firing of staff as well as job skills training and

educating in company policies and procedures. Holding emergency response

drills and site inspections

2. Running various types of cash registers and office machines, meeting the

needs of customers and using various types of tenders.

3. Customer Service, answering phones, data entry, servicing customer

loans, maintaining and updating stats and files, call center for account

set up of corporate and individual cellular phone service, 18+ proprietary

software and systems, crisis call team, victim's court and hospital

advocate.

4. Writing newspaper articles as a part time staff writer [Westwood Pines

Press] and short stories for fun and pleasure.

5. I have also written and published five books [Print On Demand] and many

articles over the years, which takes quite a bit of effort at thinking

outside the box.

* All of which required Multi-tasking at various levels!

Honors and Awards:

2003 Volunteer of the Year - S.A.R.A/Advocates to End Domestic Violence

3/6/2005 Ordained into the Ministry - Bread of Life Christian Fellowship,

10042 EAST US Hwy 50, Mound House, NV.



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