Training Quality
Resume:
Juliet Welsh
Las Cruces, NM ***05
************@*****.***
Education:
. Bachelor of Accountancy
Pursuing my Masters of Accountancy
Experience:
RDD Field Services
Position: Training Supervisor and Production Coordinator
2005 - Current
Summary of Qualifications:
I am a Supervisor for a local market research firm, working
full-time while pursuing my degree in accounting and maintaining my status
as an officer of the student ALPFA chapter. I have maintained a leadership
position within the company for approximately five years. I am responsible
for planning and organizing training classes, briefings for projects and
setting client expectations for my subordinates. A major responsibility of
mine is to monitor and observe the quality of the research associate's
output. With each monitoring or observation, I must coach each research
associate on our quality standards and provide feedback to increase their
productivity.
Achievements:
. Assisted in the development and implementation of a modularized
training program for telephone interviewers.
. Helped build a quality-driven benchmarking program for
monitoring interviewer performance.
. Selected as a liaison to administer successful monitoring
sessions for our most difficult clients.
. Designed and implemented specific interviewer briefing
techniques to reinforce client requests.
. Set standards for project debriefing and communicating
potential challenges to clients.
. Authored the practice questionnaire used during training to
create real-world scenarios for trainees.
Core Competencies:
. Work well within the limits of structure, but capable of
adapting as required by the situation.
. Passionate about obtaining quality results through
comprehensive training and briefing.
. Accomplished public speaker.
. Exceptional organizational skills.
. Proficient in MS Word 2007, MS Excel 2007, etc.
. Established analytical and problem solving skills.
. Excellent management skills and am able to apply situational
leadership.
Professional Associations:
. Currently the Vice President for the Association of Latino
Professionals in Finance and Accounting (ALPFA)
Previously the Director At Large for ALPFA.
Previously on the Communications Committee ALPFA
References:
. Available upon request
Contact this candidate