Customer Service Sales

PATRICIA E DODGE

Rocklin, CA. ***** *******@*****.***

916-***-****

PROFESSIONAL OBJECTIVE

As a personable and skilled Customer Service Professional with knowledge

and experience, I am eager to make a positive impact with exceptional and

courteous service for your company and for its highly valued clientele.

QUALIFICATIONS SUMMARY

. Bilingual in Spanish and English Born in El Salvador, Cental

America Spanish was first language

. Successfully able to identify client needs and present appropriate

company product and services

. Demonstrate strong ability to develop client trust and loyalty,

leading to high levels of repeat and referral business

. Expertise in resolving client concerns and grievances with a

professional yet empathetic demeanor

. Sensitive to privacy requirements when working with clients' personal

data or account information

. Exercise constant awareness of company products, services and industry

trends

. Effectively interact with management, buyers, merchandising and

display staff to address promotional campaigns, product presentation

and enhancement

. Ability to work independently with minimal supervision and as a

congenial and respected partner to fellow employees

. Maintain a professional disposition and appearance at all times to

ensure that departmental quality, presentation and productivity

expectations are continually met

. Knowledge of Microsoft Word 2007

PROFESSIONAL EXPERIENCE

Designer Specialist/Sales Associate Macys Department Store

2006 / Present

. Presently serving as Specialist to one of Macy's most popular private

brands, "INC", in its women's department

. Specialist for designer Michael Kors

Achievements

. Michael Kors sales propelled to the fourth highest producing outside

vendor in the Macys Western Region due to energetic sales and care of

clientele

. Recipient of "Guiding Star"award as selected by manager of women's

department. This award recognizes outstanding character, high sales

volume, and the ability to lead, motivate and inspire new associates.

This award was given to only 11 of 250+ employees

. Recipient of "Elite Status Service Award" two consecutive years. Award

based on customer satisfaction surveys sent to corporate offices. This

award was given to only 9 of 250+ employees

Image Consultant Self Employed

2005 / 2006

. Review clients wardrobe or individual outfit needs

. Provide personal shopping service

. Provide and encourage client with attainable goals for resolving self

esteem concerns

. Motivational speaker at numerous events featuring topics of interest

to women regarding personal image

Administrative Assistant AndSon Painting 2003 /

2005

. Review and submit contracts and associated paperwork with accuracy and

within established timelines

. Implement accounts payable and receivable

. Address client concerns with promptness and courtesy

. Worked with suppliers and other contractors to ensure timely delivery

of service and supplies

Contact this candidate