Customer Service Software

Borisytha Lim

*** *. **** **

Fort Smith, AR **903

479-***-**** Home

918-***-**** Cell

*********@*****.***

Objective:

Strong ability to trouble-shoot hardware and software conflicts and find solutions. Solid

background in custom built computers, upgrades, configuration and software installation.

Sympathetic and helpful while giving technical support to end users. Computer & Printer

Technician, Network & System Administrator. Computer technician position where over 5 years

plus of experience will add value to operations and customer service. Will bring a strong work

ethic, great flexibility, excellent customer service and tremendous energy to the position.

Qualification Summary:

Excellent knowledge in computer hardware, software and peripherals such as central

processing units, servers, monitors, cables, network systems, printers, plotters and modems.

Extensive abilities in operations and technology related to financial, business and administrative

applications and related hardware and software. Updated knowledge in current technology

related to modern applications, networks and telecommunications and the equipment and

software required to maximize system support. Highly experienced in procedures for installing,

configuring, upgrading, troubleshooting and repairing applicable software, hardware and

peripherals. Excellent communication and interpersonal skills.

Education:

Bachelor of Science degree in Computer Science

Benjamin Franklin Institute of Technology, Boston, MA 2008

High School Diploma

New Mission High School, Roxbury, MA 2003

Skills:

Software: Software Installation. Active Directory. Virus Prevention. System Installations

and Configurations. Software Configuration. S/F Conversion. Windows 95/98/2000/2003/

NT4/XP/Vista/Win 7 Installation/Upgradation. Software Diagnostics. Statistical Reporting.

System Upgrades. FTP/HTTP. Backup and Restoring Data. Internet Explorer 5/6/7. Netscape

Navigator. Outlook 98/2000/XP. Mozilla, thunderbird, Opera. Photoshop and CorelDraw. MS

Office Suite. FOREX softwares, charts.

Hardware: Repairs, services, and restored parts, boards, and equipment for Dell, Compaq,

Hewlett Packard, Toshiba, Packard Bell, and Xerox coms. Arranging workstations and Hubs.

Constructing and Testing. Computer Configuration, Assembly. PC H/W Designs and

Arrangement. Desktop Maintain. Maintenance & Repair. H/W Installation & Configuration.

Scanners, Printers, Webcams, Optical tools and Modems (DSL & Dial-up) configuration.

DVD/CD/RW Memory Chips, SCSI/IDE/EIDE Hard Drives, SCSI Manager Cards, Tape

Backups Drives software-hardware configuration. PDA, Bluetooth, Touchpad, Infrared

configuration. Wi-Fi, Wireless Routers, and Access-point setup, configuration & authentication.

Networking & CISCO: The Communications Security. OSPF. PPP. EIGRP/ IGRP.

Cisco Firewalls (PIX). CHAP. Multi-level Security Sys. PAP. IPSEC. RIP. CSU/DSU. ISO/OSI

Levels. Precautionary Maintenance. Cisco 2600, 3000, Routers. System upgrading. Cisco 2900,

3500, 5000 Switches. LAN. Wireless. Networking Technologies. Network Security. WAN

&LAN. VPN. N/W + TCP/IP. Firewalls. Ethernet. Peer to Peer N/Ws. Router Configuration.

ADS/ISDN. Client-Server Technology.

Client Service: Consultative Relationships. Customer Care. Customer Technical

Supports & Training. Troubleshooting. Desktop & User Support. Support series. Able to transmit

technical info to the users of all abilities. Self-provoked to preserve understanding of existing

technology. Done full practical and over the telephone troubleshooting on several different

systems, platforms, and h/w configurations. High direction towards the customer service. Skilled

to manage aid desk requests under a pressure. Skill of help-desk processes like problem rise

procedures, problem resolution script and severity stages. Very tolerant. Offers clear and easy

explanations and performs closely with the people to build up solutions to its computer

difficulties.

Work Experience:

GeekNational & Expetec Technology Services, Boston, MA 2005-2011

Sr. Technician Field Services in Computers and Printers

Activity in repairing and operating a variety of equipment, including: IBM, Dell, Xerox,

Compaq, Imagistic, Sony, BenQ, Motion Computing, Planar, HP, and Apple; repair variety of

printers, including HP, Imagistic, and Xerox. Supported Windows- and Apple-based hardware

and software and performed repairs. Partnered with internal departments to manage employee

relocations, departures, and additions. Other responsibilities include installing

hardware/software, tracking hardware assets and managing repair and warranty program.

Reviewed and custom built computers to outfit clients' requirements. Offered phone-based

technical care for clients, available on-site if required. Done assembling and soldering of CPU,

circuit boards, cooling systems, wiring & power supply. PW recovery and maintenance.

Enhanced stability and operation of systems and networks by advancing Win 98 to Win XP

Professional; collected all client data on accessible PCs, produced new computers, transferring

offered applications, and modifying configuration settings.

G2 SECURE Logan Airport, Boston, MA 2007-2008

Security for Logan Airport

Working with state police to keep the airport safe. The Duties was to Check ID in

Terminal A and B. Guarding gate for delta parking garage and doing security check.

Salesian Boys & Girls Clubs, East Boston, MA 2002-2007

Sr. Technician in Computers/Printers/Networks & Systems Administrator

Installed and Configured desktop PC's, determined hardware/software problems,

troubleshoot connectivity problems, and make sure staff is fulfillment. Experienced with the

remote access software. Network Administrator, System Administrator, Technical Support.

Rebuilding & Reinstalling Software to CPU, Maintaining 2 Server and 75 Local Clients. Also do

some technical & software support for Staff and Kids.

References:

Dr. Roger R. Bullington, (Absolute Chiropractic Dr. Bullington) Phone: 479-***-****

Rev. Richard Crager,(Salesian Boys & Girls Club Director) Phone: 617-***-****

Edward Demaso, (Salesian Boys & Girls Club Co-Worker) Phone: 781-***-****

Dan Reeve(GeekNational CEO) Phone: 617-***-****

Dave Kasner (Expetec Owner) Phone: 504-***-****

Tom Kelly (Expetec President) Phone: 617-***-****

Contact this candidate