Manager Training
Resume:
Zandra Chatman
***** ******* ******, ***********, ** 60154 Cell 630-***-**** Alt 708-***-****
Email ************@*****.***
OBJECTIVE
To obtain a position as a Processor/Senior Closer.
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PROFESSIONAL EXPERIENCE
Senior Closer October 2010 • January 2011
Prospect Mortgage Schaumburg, IL
Closed Conventional, FHA, VA, REDC refinances and purchase transactions for East, West, and central United States.
Reviewed the appraisal for specific values. Checked for HMDA compliance, no TIL violations.
Closed Texas loans.
Calculated the HUD 1 Settlement Statement in compliance with the Regulated Respa laws, and Reg Z
and sent to client, banker or title co.
Compared all fees from title to the disclosed Good Faith Estimate and reviewed for tolerance issues and issued approval.
I communicated with attorneys, realtors, title companies and borrowers regarding bottom line figures per underwriter guidelines.
Processed CEMA Loans (Consolidated Extension Modification Assignments) for New York properties.
Solved any issues that may have occurred at the closing table.
Emailed closing documents and any underwriter conditions needed to title company and or attorney’s office to be signed and reviewed.
Funded all closing via wire transfers.
Senior Closer August 2009 • April 2010
JP Morgan Chase Westmont, IL
Closed loans jumbo loans for wealth management.
Closed LLC’s and Trust and created Trust documents for high profile clients.
Reviewed the appraisal for specific values. Checked for HMDA compliance, no TIL violations.
Calculated the HUD 1 Settlement Statement using the New HUD and sent to client, banker or title co.
I communicated with attorneys, realtors, title companies and borrowers regarding bottom line figures.
Processed CEMA Loans (Consolidated Extension Modification Assignments) for New York properties.
Solved any issues that may have occurred at the closing table.
Emailed closing documents to title company to be signed and reviewed.
Funded all closing via wire transfers.
Senior Closer January 2007 • May 2008
Chase Home Finance Westmont, IL
Establishing underwriting conditions, setting closing dates, calculating taxes, reviewed insurance for correct amount supporting loan
amount, and calculated escrows.
I reviewed the title commitment for liens against the property to annual tax amounts.
Reviewed the appraisal for specific values. Checked for HMDA compliance, no TIL violations.
I communicated with attorneys, realtors, title companies and borrowers regarding bottom line figures.
Solved any issues that may have occurred at the closing table.
Emailed closing documents to title company to be signed and reviewed.
Ran pipeline reports to monitor loans progress.
Transferred all funds to the closing and or title company. Stacked and shipped returned closing package.
Zandra Chatman
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Senior Closer October 2005 • February 2006
United Home Loans Westchester, IL
Establishing underwriting conditions, setting closing dates, calculating on conventional, FHA, and VA loans taxes and insurance
amounts.
I reviewed the title commitment for liens against the property.
Reviewed the appraisal for specific values.
I communicated with attorneys, realtors and borrowers regarding bottom line figures.
Solved any issues that may have occurred at the closing table.
Make sure loans are in compliance.
Corporate Trainer/Product Specialist October 2004 • October 2005
United Financial Mortgage Corp. Oakbrook, IL
I developed and designed all training manuals, multimedia visual aids for all systems and interfaces.
Modified, revised, and updated curriculum and all training manuals and materials via the intranet using Adobe Reader.
I schedule and moderate training for all branch’s (63) new hires processors, closers and sales team, FHA AND VA and on all interfaces
and systems on a needs basis via the web (web-ex) or short term travel.
Wrote all product guidelines, researched all new products and updated current products with any industry product changes.
Conducted product service trainings.
I tested all new products, learned them thoroughly before rolling them out to the entire company.
Communicated with product developers and upper management (VP of Secondary Marketing, VP of Operations, and President) to
determine all current product features and accuracy.
Assist in preparation of logistics to include training room, travel arrangements, passwords, materials and supplies, etc.
Effectively communicated all changes to new programs to upper management teams via conference call. Check points on all loans are
in compliance.
Negotiated contracts for different perspective vendors for different interface system spearheaded a partnership with C&S Marketing to
implement property evaluations at a competitive price.
Assisted in hiring process for temp to perm positions.
Followed up with management to ensure all training materials were in hand for scheduled meetings.
Assisted IT department in resolving troubleshooting and errors.
Senior Closer August 2003 • March 2004
Washington Mutual FA Lombard, IL
I closed a majority of FHA and VA loans using MLCS application and also Conventional loans (conforming and nonconforming loans) using
Loan-Works and Pronto.
Establishing underwriting conditions, setting closing dates, calculating taxes and insurance amounts.
I reviewed the title commitment to make sure there were no liens against the property, and reviewed the appraisals for specific values.
Utilized processing background to assist certified processors in ordering FHA case numbers, and checking the LDP and GSA list for realtors,
borrowers, sellers, appraisers, title companies’ names.
Assisted processors in calculating funds to close on refinances. Assisted in training new hires on MLCS and closers in our New York office.
Prioritized customer requirements and assigned workload to meet changing contract specifications and customer deadlines.
Graphic Artist September 1989 • July 1995
Pal Graphic Broadview, IL
I created artwork for: logo design, magazine layout, book layouts, product packaging, and brochures.
I created artwork using Adobe Illustrator and Quark Express, and Photoshop.
Zandra Chatman
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ADDITIONAL EXPERIENCE
2008 Living Word Christian Center – Producer Writer
Writer and producer of promo’s, documentaries, 30-60sec commercials
2008 Illinois Center for Broadcasting – Television Production
Certified in Television Production/Communications
2007 Production Assistant/Internship The Judge Mathis Show
Assisted the production team of weekly show.
***COMPUTER SKILLS***
Calyx Point Encompass 360 Genesis Doc Magic
Producer Control Room Operations copy writer Live Board Operations
Event Producing Videographer Corporate Trainer Audio & Video Digital Editing
30-60 sec Commercials
Writing News copy Avid Editing Branding Campaigns
Sony Panasonic Canon Camera Branding Campaigns
COMPUTER PROGRAMS
Microsoft Word Quark Express Micro Soft Excel Microsoft Outlook
Photoshop PageMaker Microsoft Outlook Microsoft Power Point
Adobe Illustrator Internet Adobe Reader Microsoft Live Meeting
EDUCATION
American Intercontinental University – Current –Pursuing BA in Visual Communications Concentration in Illustration
Illinois Center for Broadcasting – 2008 –Television Production
Tarkio College, Tarkio, MO – Business/Art
Triton College, River Grove, IL– Business/Art
Wright Business College, Chicago IL - Desktop Publishing Certificate Received
Naperville Community Television Station – 2004 – Certificate in Television Production
Living Word School of Ministry and Missions – June 2006 – Ministerial Diploma
References provided below:
REFERENCES
Sandy Tremonte
Chase Home Finance
Closing Manager
Penny Gilenwater
Chase Home Finance
Operations Manager
Zoe Jovanovic
Prospect Mortgage
Closing Manager
Carol Perry
PNC Mortgage
Senior Closer
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