Customer Service High School

PERSONAL DATA SHEET

JOY L. BURKE

*** ****** ****

PUNXSUTAWNEY, PA 15767

CAREER GOAL: Seeking an administrative support position or something equivalent to

within your facility.

PROFILE: I have managed several employees over the years at a large group medical

practice as well as performed a myriad of jobs within that office. I am a skilled

user of technology and I would like to expand my knowledge with others and

share my expertise and commitment with those at your facility. I am very people

oriented and have a great repo ire with patients and business associates

throughout our community.

EXPERTISE: Microsoft Word, Human Resource Administrator for medical practice for 25

years. During 10 years of that span of time I was employed by HIGHMARK

BlueCross/BlueShield out of Pittsburgh, I have managed clerical and clinical staff supervision

over 24 employees at a time. I use Quickbooks Accounting program. Over the

years I have scheduled patient appointments, scheduled procedures and X-rays,

answered telephones, customer liaison, compliance officer, HIPPA officer,

accounts payable, accounts receivable, prepared our office for compliance on site

inspection visits from various health insurance companies. I renewed the

physicians licenses and certificates, did recredentialling for them to remain

participating providers with various health insurances. I have assisted numerous

patients with insurance issues, billing questions and complaints, payroll, worked

directly with accountant. I have done performance evaluations when with

HIGHMARK. I worked directly with Risk Management department at

HIGHMARK during my employment with them. I being the onsite computer

trainer and administrator have worked with various software and computer

changes over the years. I dealt with malpractice insurance renewals and issues

which may have come to fruition over the years. Over the years I have had to

handle various issues with employees in order to make our office a pleasant

workplace. I take pride in the fact that the turnover within our office is very low.

Many have worked in this facility with me for 15-20 years. I have taken courses

over the past years on customer service/being customer focused, affirmative

action, sexual harassment, and diversity in the workplace.I handled confidential

matters on a daily basis. Also, routinely I have to multi-task and due to staff

shortage I was able to sit in practically anyone’s seat and perform their duties

while they were off. I have been the point person at our office for the

implementation of electronic medical record transition for 18 staff member. I

make sure all equipment is functioning properly for the staff and physicians and

up to date in order to avoid any disturbance of daily operations. I have been the

key person in the operation of our facility.

WORK EXPERIENCE: July 1, 1986 to present Punxsutawney Medical Associates, PC. : Duties

are listed above. I was the Practice Manager during this time frame. Reason for

leaving, I am ready for a change and the physicians who are there are getting

close to retirement. I would like to branch out to other horizons.

March 1996-December 31, 2004: HIGHMARK BLUECROSS/BLUESHIELD

Duties listed above. Reason for leaving- Our affiliation ended between HIGHMARK and our

physicians purchased back the original entity and regained private ownership

once again.

May 1985-June 1986: Robert E. Greene, MD. I was the office manager in this general surgeon’s

office. I was in charge of daily operations, billing, telephones, scheduling

appointments, X-rays, procedures and surgery for patients. My reason for

leaving is that I was getting married and moved to Punxsutawney.

EDUCATION: DuBois Business College, graduated May 1985 with an Associate Degree in

Medical Secretarial Science.

Marion Center High School, graduated June 1983. Awarded high primary honors. Academic

Curriculum

HONORS: International Who’s Who of Professional Management 1996 to present.

November 2010, named as one of Punxsutawney’s five Career Women of the Year

College: Dean’s List

High School: Member of the Who’s Who of American Distinguished High School Students,

National Honor Society, Class officer chosen by class 4 out of 6 yrs.

REFERENCES: Available upon request

Contact this candidate