Management Project

**** ******* ****

Bensalem, PA ~ 215-***-**** ~ **********@*******.*** ~

http://www.linkedin.com/in/johnscipione

http://www.mycareerhighlights.com/johnscipione

( Information technology Leader (

Development ~ Infrastructure ~

Telecommunications

An accomplished TECHNOLOGY LEADER with 15+ years of experience driving IT

results within insurance, banking, retail, manufacturing and IT consulting

environments. Substantiated track record of driving and defining complex IT

strategy, and command in managing multi-million dollar budgets, while

motivating cross-functional teams to deliver sophisticated software and

business processes. Known as "go to person", when a system or platform

isn't working correctly and a solution must be arrived at quickly, with

minimal cost, and without compromising quality. Always introducing tools to

simplify and streamline processes, contributing efficiencies conservatively

estimated at $4M in savings to-date. Possess in-depth experience and

understanding of computer systems, systems architecture, software and

database design and engineering, and the ability to explain complex IT

concepts to non-technical colleagues and has demonstrated strength in

working with top management and directing, developing and motivating staff.

KEY COMPETENCIES

Performance Directing Systems Project Management

Management Conversions

Strategic Leading & Motivating Teams Operations Management

Planning

Budget Planning Coaching & Mentoring Product Development

& Reporting

Asset Management Budgeting & Financial Staff Training

Analysis

Cost/Quality Written & Verbal Field Sales Support

Control Communication Telephony

Vendor Negotiations Program Management Resource Management

Research/Recommendations Software & Database Development

Selected Accomplishments

. Directed entire process (researching, vendor negotiations and

implementation) for Corporate Imaging System. Generated $160K annual

savings in reduced FTEs and reduced storage space requirements.

Integrated departmentally-specific workflows, which enhanced

operational efficiencies in each targeted departments.

. Conducted voice system management analysis, identified unnecessary

expenses, and oversaw purchase, installation and training on Cisco IP

phone system, which over a 2 year period reduced expenses by $89.3K,

representing a 57% cost savings.

. Initiated, created and introduced system where forms requiring

attachment to policies were automatically printed off records stored in

Policy Administration System. This shortened policy mail out time by 24

hours and saved $48K in annual print and supply costs.

. Directed vendor selection and installation processes of new Cisco

Infrastructure (switches, routers, Cisco IP telephone system), while

successfully managing relocation of corporate office's IT environment,

which included servers, desktops, printers, and copiers. As a result, a

100% increase in speed of network infrastructure was realized.

Professional Experience

Pennsylvania Lumbermen's Mutual Insurance Co, Philadelphia, PA

(1999 to 2009)

MANAGER OF INFORMATION TECHNOLOGY (2000 - 2009)

. Promoted after twelve months with organization to manage IT budget,

staff and activities.

. Oversaw team that managed and maintained a 160-node network that

included thirty five (35) remote sales and technical users across the

United States.

. Recruited, hired, and managed a motivated team of up to 8 IT

professionals (50% of IT staff); most recent direct reports were 3

Network Support staff and 5 Net Application Developers.

. Increased efficiencies company-wide by pioneering, directing and

ensuring delivery of customized, high-availability, enterprise-wide

computing and business-production services, including 60+ custom web

enabled applications and 200+ custom business reports.

. Orchestrated operational upkeep of company's infrastructure, providing

strategic and tactical leadership for corporation's ongoing disaster

recovery efforts. Directed yearly disaster recovery tests performed at

vendor's recovery site for all mission critical servers and

applications. Brought 90% of system up in 12 hour test.

. Selected as Co-Chairman of Pennsylvania Lumbermen's Corporate

Information Technology Strategic Planning Committee, comprised of

executive management from all functional business units.

. Forged conceptualization and implementation phases of proprietary

Change Management Registry application to support and enhance

organizations' IT compliance. Significantly improved executive

management's awareness of project status, and enabled organization to

pass change control audit.

. Led team of 4 in a major, complex upgrade of Microsoft CRM software.

Project completed on time and on budget, with no downtime to the end

user.

. Created $2M annual IT budget and controlled all technology vendor

relations and corporate IT purchasing related to networking,

telephony, hardware, software and software licensing.

. Directed and trained a team of network and development staff.

Identified staffing needs in ever-changing environment, and ensured

staff received training necessary to support changes. Developed

Standards of Performance and development plans for staff and performed

yearly performance reviews.

. Initiated and oversaw replacement of land lines for field staff,

replacing them with IP phones, creating annual savings of $31.3K.

. Identified unnecessary expenses for telephone services, conducted

research and negotiated new contract, producing a cost savings of $36K

annually. Also, obtained dedicated numbers for all employees, which

reduced staffing by 1 FTE.

. Chosen to manage corporate voice system. Conducted system analysis,

identified unnecessary expenses, purchased and installed new Cisco IP

phone system and oversaw training in new system. Expenses were reduced

from $42K to $21K within the first year.

SENIOR APPLICATION DEVELOPER / ANALYST (1999 - 2000)

. Tasked with creating automation of endorsement form printing

application. Created a forms application which eliminated need for 3

FTEs who were subsequently reassigned. Improved speed of mail outs by

4 days, improved accuracy, improved compliance in proper use of forms

and increased customer satisfaction.

CoreStates Bank, Philadelphia, PA (1995 - 1999)

SENIOR PROGRAMMER / ANALYST, RETAIL DELIVERY SYSTEM

. Directed group of employees during phases of design, development and

implementation of a client server teller and platform system. Created

Teller Training Interface Program.

Prior to 1995

. Programmer Analyst, W. Altee Burpee & Co (Retail Division),

Warminster, PA and International Mill Service, Horsham, PA, as well as

Computer Programmer / Consultant for Arms Incorporated, Cherry Hill,

NJ

EDUCATION & TRAINING

Bachelor of Business Administration, (Computer Science), TEMPLE UNIVERSITY,

Philadelphia PA

Continuing Studies: AMA: Information Technology Project Management, Project

Management Reporting, Effective Project Leadership, AMA Certificate of

Achievement in Project Management, Insurance Society Orientation to

Property and Casualty, National Leadership Developing Resilience, Insurance

Society of Philadelphia Fundamentals of Effective Management Phases I, II,

and III

HARDWARE & SOFTWARE

Hardware Environment Supported by Managed Staff: Unix SCO, Red Hat Linux,

Intel Based Servers and Desktops, HP Printers, Xerox Copiers, Canon Copier,

CISCO Catalyst 4500 and 4700, Cisco Call Manager 6.1, Cisco Unity 1.2,

Cisco Presence Server, Cisco Meeting Place Express, Cisco ASA 5510, Liebert

Nfinity, HP EVA 4000 and EVA 6000, VMWARE ESX 3.5, RightFax fax Server,

Barracuda Web Filter 310, Barracuda Spam Firewall 300, EVAULT, Citrix.

Application Development Environment Supported by Managed Staff: Microsoft

Office 2007, Windows Server 2000/2003, Windows XP, Norton Enterprise,

Backup Exec 10, Crystal Reports 8 - 10, SQL Server Reporting Services

2000/2005, SQL Server 2005, Microsoft Visual Studios, ImageRight, Exchange

2000/2003, Active Directory.

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