John Hereria

510-***-****

Qualifications:

. Strong communication and interpersonal abilities

. Strong organizational skills and detail-oriented

. Collections Specialist/Customer Service/Account

Reconciliation

. Excellent communication skills

Professional Experience:

MeltWater News (Temp) Assignment from (RHI)

Dec 2, 2010- Current

Accounts Collection Officer

. Make collection calls on Sales Contracts for Online

Marketing to ensure payments and disputes

are handled in a timely manner to get payment in ontime.

. Manage 500-600 accounts per month from Australia and United

States regions reaching monthly

Quota for past 5 months hitting the companies 2nd highest

collections of $3.5 million for month

of January 2011.

. Work directly with Controlling Team to make sure all issues

regarding invoices and disputes are

addressed accordingly by Sales and Controllers.

. Notify Sales and Controllers when Clients need payment plans

or need to dispute a contract.

. Locate payments in our Admin System and applying correctly

with our Financial Service

Bibby Financial.

. Process Credit Card Payments and update Credit Card

payment information.

. Create Weekly Report to Upate Controller for moneys

promised to pay accounts .

TRUE Cosmetics LLC & Westfield Shopping Centre (Temp) Assignments from

RHI)

December 07- April 10

Credit Department / Collections Specialist

. Managed 500 accounts by lowering Aging accounts Net 90 down to Net

30. Authorized Special Terms with Sole owners, Accounts Payable,

company Controllers & Sales reducing TRUE aging reports by $150k

. Approved and declined Credit Applicants by reviewing Sales & Payment

patterns with TRUE cosmetics by Applying Credit Holds on accounts.

. Established & Continued healthy business relationships by promoting &

establishing payment plans with inside sales executives.

. Worked with Outside Collections Agencies with accounts of a past due

balance of $20k+ & Recommend credit holds and bad debt write-offs

. Produced invoices for vendors 3 times a week and produced monthly

statements for 600+ accounts.

. Filled out Credit References for companies that were asked for.

. Post checks payments from daily bank deposits & Notify customers of

Credit Card payments declining and/or due credits for overpayments.

. Reconcile Accounts & produce invoice billings for tenants and

collection efforts per Property Managers request.

. Point of contact for Management & Tenants to get accounting resolved

regarding payment, billing disputes and Lease Agreement Terms &

Conditions.

. Lowering Tenant default rent from $300k to $100 in 4 months .Manage

Collection efforts on monthly rent ranging $15k-115k for S.F Emporium

and S.F Centre stores on past due balances due to CAM, Storage, Water,

Services, Electricity, HVAC, Real Estate Property Tax, Annual Rent

Increases etc.

River deep Inc. & Bio Rad Laboratories (Temp Assignments provided by Kelly

Services)

November 2006 - November 2007

Credit/Collections

. Responsible for collections of Accounts Receivable balances

for the school channel. The A/Rbalance and age of the past

due invoices is used as the determining factor.

. Primary collection procedures included telephone, emails,

and letters. Maintain records of collection calls/letters/intranet

using notes within Oracle and Outlook.

. Interacted with Accounts payable & Receivable departments

to ensure all moneys collected on accounts are applied for month end

reports.

. Daily invoice entries ensuring proper documentation,

approvals, accuracy of charges, proper coding, and payment of

invoices via check or credit card payments. Maintained vendor

relationships & obtained W-9 forms.

. Collected on Minimum of 50 accounts per day with monitoring

orders on hold, foreign & domestic invoices.

. Produced Acquisition Requests to Sales, Purchasing

Department and Customer Service department via phone/ email/ fax to

correct any pricing issues regarding Purchase Orders

. Researched on account over payments and short paid invoices.

Fireside Bank

December 2003- Aug 2006

Accounts Collection Officer

. Consistently managed 90-115 accounts per day on ACD

(Automated Collection Dialer).

. Regularly exceeded company goals by successfully negotiating

30-60 day past due.

. Collected an average of $90k promised to pay on a daily

basis

. Increased profitability by achieving 11% higher than the

company expected goals.

. Received 2 Employee of the Month awards for April 2004 &

February 2005

. Maintained an overall call quality average score of 95%

adhering to company policies of

Fair Debt Collections Practices Act.

Fremont Bank

2003

Customer Service Representative

. Provided superior customer service for all incoming calls in

touchtone banking and

Mortgage loans.

. Monitored daily voice recordings to ensure accurate

reporting of savings, investment

And loan rates.

. Managed escalated phone calls and issues using call center

procedures and

policies.

. Composed letters, memos, and other written communications on

behalf of the

department.

Education

Heald College, School of Technology

Associate Degree in Applied Science for Computer Technology

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