Customer Service Sales
Resume:
John Hereria
Qualifications:
. Strong communication and interpersonal abilities
. Strong organizational skills and detail-oriented
. Collections Specialist/Customer Service/Account
Reconciliation
. Excellent communication skills
Professional Experience:
MeltWater News (Temp) Assignment from (RHI)
Dec 2, 2010- Current
Accounts Collection Officer
. Make collection calls on Sales Contracts for Online
Marketing to ensure payments and disputes
are handled in a timely manner to get payment in ontime.
. Manage 500-600 accounts per month from Australia and United
States regions reaching monthly
Quota for past 5 months hitting the companies 2nd highest
collections of $3.5 million for month
of January 2011.
. Work directly with Controlling Team to make sure all issues
regarding invoices and disputes are
addressed accordingly by Sales and Controllers.
. Notify Sales and Controllers when Clients need payment plans
or need to dispute a contract.
. Locate payments in our Admin System and applying correctly
with our Financial Service
Bibby Financial.
. Process Credit Card Payments and update Credit Card
payment information.
. Create Weekly Report to Upate Controller for moneys
promised to pay accounts .
TRUE Cosmetics LLC & Westfield Shopping Centre (Temp) Assignments from
RHI)
December 07- April 10
Credit Department / Collections Specialist
. Managed 500 accounts by lowering Aging accounts Net 90 down to Net
30. Authorized Special Terms with Sole owners, Accounts Payable,
company Controllers & Sales reducing TRUE aging reports by $150k
. Approved and declined Credit Applicants by reviewing Sales & Payment
patterns with TRUE cosmetics by Applying Credit Holds on accounts.
. Established & Continued healthy business relationships by promoting &
establishing payment plans with inside sales executives.
. Worked with Outside Collections Agencies with accounts of a past due
balance of $20k+ & Recommend credit holds and bad debt write-offs
. Produced invoices for vendors 3 times a week and produced monthly
statements for 600+ accounts.
. Filled out Credit References for companies that were asked for.
. Post checks payments from daily bank deposits & Notify customers of
Credit Card payments declining and/or due credits for overpayments.
. Reconcile Accounts & produce invoice billings for tenants and
collection efforts per Property Managers request.
. Point of contact for Management & Tenants to get accounting resolved
regarding payment, billing disputes and Lease Agreement Terms &
Conditions.
. Lowering Tenant default rent from $300k to $100 in 4 months .Manage
Collection efforts on monthly rent ranging $15k-115k for S.F Emporium
and S.F Centre stores on past due balances due to CAM, Storage, Water,
Services, Electricity, HVAC, Real Estate Property Tax, Annual Rent
Increases etc.
River deep Inc. & Bio Rad Laboratories (Temp Assignments provided by Kelly
Services)
November 2006 - November 2007
Credit/Collections
. Responsible for collections of Accounts Receivable balances
for the school channel. The A/Rbalance and age of the past
due invoices is used as the determining factor.
. Primary collection procedures included telephone, emails,
and letters. Maintain records of collection calls/letters/intranet
using notes within Oracle and Outlook.
. Interacted with Accounts payable & Receivable departments
to ensure all moneys collected on accounts are applied for month end
reports.
. Daily invoice entries ensuring proper documentation,
approvals, accuracy of charges, proper coding, and payment of
invoices via check or credit card payments. Maintained vendor
relationships & obtained W-9 forms.
. Collected on Minimum of 50 accounts per day with monitoring
orders on hold, foreign & domestic invoices.
. Produced Acquisition Requests to Sales, Purchasing
Department and Customer Service department via phone/ email/ fax to
correct any pricing issues regarding Purchase Orders
. Researched on account over payments and short paid invoices.
Fireside Bank
December 2003- Aug 2006
Accounts Collection Officer
. Consistently managed 90-115 accounts per day on ACD
(Automated Collection Dialer).
. Regularly exceeded company goals by successfully negotiating
30-60 day past due.
. Collected an average of $90k promised to pay on a daily
basis
. Increased profitability by achieving 11% higher than the
company expected goals.
. Received 2 Employee of the Month awards for April 2004 &
February 2005
. Maintained an overall call quality average score of 95%
adhering to company policies of
Fair Debt Collections Practices Act.
Fremont Bank
2003
Customer Service Representative
. Provided superior customer service for all incoming calls in
touchtone banking and
Mortgage loans.
. Monitored daily voice recordings to ensure accurate
reporting of savings, investment
And loan rates.
. Managed escalated phone calls and issues using call center
procedures and
policies.
. Composed letters, memos, and other written communications on
behalf of the
department.
Education
Heald College, School of Technology
Associate Degree in Applied Science for Computer Technology
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