Manager Customer Service

Location:

Posted:

August 10, 2011

Markisha J. Simmons

North Charleston, SC 29418

*****@*******.***

OBJECTIVE:

To obtain a position that will allow me to utilize my

administrative and organizational skills for career growth and

advancement.

QUALIFICATIONS:

Knowledge of Microsoft Word,

PowerPoint, Excel, Outlook, Windows, WordPerfect, Peachtree and Budget 2

EDUCATION:

Associate of Arts in Accounting: University of Phoenix, Phoenix,

AZ(10/2009)

EXPERIENCE:

06/04- Present: Asst.Office Manager/Customer Service Rep.,HomeTeam Pest

Defense

Responsible for Accounts Payable(for 10-20 vendors) and Receivables(from

over 5000 customers), Daily Operating

Report(which consist of sales by service, bad debt recovery, pest/termite

services, and installs),answering 8-line telephone system, assisting 6-12

technicians with scheduling 16-20 appointments per day and printing all

service orders, posting all payment transactions(anywhere from

$1000.00-$20,000.00 per day),completing daily paperwork and financial

reports in a timely manner.

06/02- 05/04: Manager, AAA Personal Check Advance

Responsible for supervision of 3 employees, assisting

customers with active and delinquent accounts, making sure

all customer files(400 plus)are accurate and current,

maintaining cash drawer daily, along with financial reports and audits.

05/00-06/02: Assistant Manager, First American Cash Advance

Responsible for processing loan applications and verifying

credit, processing daily deposits and withdrawals, assisting with profit

that went from 30,000 to over 50,000 in one quarter, growth(from over

150 customer to over 350),and collections(over 85%).

REFERENCES AVAILABLE UPON REQUEST