Customer Service Years Experience

SAUNDRA PATTERSON

HOME PHONE: 817-***-****

E-MAIL *********@***.***

CELL: 817-***-****

US-TX-Haslet-76052

EDUCATION:

Masters In Public Administration

EXPERIENCE:

Total Years experience: 15

Job Categories:

Customer Service (1 Year experience)

Legal (13 Years experience)

VOLUNTEER WORK

Fort Worth Hope Center.

3625 E. Loop 820 S

Fort Worth, TX 76119

EMPLOYER:

Michael Braswell

Law Offices

Title: Paralegal

Duties: Interview clients, prepared bankruptcy forms, workers comp, worked

directly with clients with personal injury forms. Assisted with family law,

criminal law, probate, assisted with drafting and filing legal documents.

Prepared file notebooks. Corresponded with opposing attorney regarding

deadlines and court dates as well as personal injury counter offers.

Assisted the Attorney with every aspect of his legal profession.

EMPLOYER:

Gwinda L. Burns

Law Office

Title: Paralegal

Responsible for all Personal injury files, correspondence with clients,

insurance adjusters, and maintained client's file. Prepared demand package,

provided documentation to increase settlement offer with the approval of

the attorney. Responsible for lawsuit litigation on all files, to include

preparing and answering all discovery, contact with opposing attorney

regarding mediation, and deposition of our clients. Prepared all litigation

files for trial, including trial notebooks. Responsible for monitoring all

deadlines for each individual litigation file.

EMPLOYER:

Small Business Administration

Title: Paralegal Specialist Customer Service

Paralegal Duties:

Performs paralegal duties in support of the disbursements of disaster loan

proceeds and may assist attorney in this function.

Conducts loan closing with borrowers in the Area Office and/or in the

field. Advises borrowers on loan closing procedures, assists borrowers in

completing loan closing documents; counsels borrows on the terms and

conditions of loan authorization; explains pertinent legal and policy

matters concerning the disaster lending process; and assures that loan case

files are complete.

Recommends disbursements of loan proceeds and insures that

subsequent disbursements are made. Monitors the disbursement process to

ensure deadlines are met. Advises management of disbursement status.

Performs a legal review of the executed documents including notes,

guaranties, mortgages, tax forms, affidavits regarding property deeds of

trust, and ensures that they comply with the requirements set of the loan.

Determines legal sufficiency or the need for correction of the lending

documents, such as release of collateral, change or rescheduling of

payments, or substitution of collateral.

Conducts legal research on assigned legal issues and /or local legal

requirements at the direction of attorneys, utilizing appropriate legal

reference materials, computer assisted legal research tools, local law, and

title offices.

KNOWLEDGE REQUIRED BY THE POSITON:

Knowledge of legal instruments and laws regarding the same.

Knowledge of real property recording systems and local practices relating

to the same.

Knowledge of basic legal research techniques.

Knowledge of commercial corporate, and realty law and related local issues.

Knowledge of construction contracts, lending processes, and insurance

practice.

Ability to deal with people who are sometimes in distress and gives

instructions and/or explanation of complicated legal processes.

Ability to communicate with clearly orally and in writing.

Ability to distinguish differences in procedures based on emergency

circumstances and jurisdictional differences.

SUPERVISORY CONTROLS

Assignments flow directly to the employee who independently completes the

work. A supervisory attorney is available for consultation regarding legal

problems. Completed work is reviewed for technical adequacy.

COMPLEXITY

The employee assures sufficiency, and protect the legal and financial

interest of the government and that the necessary legal instruments are

prepared and executed. Loan types consist of home, business or economic

injury loans to single homeowner, single proprietorship, partnership or

corporate business concerns of all sizes. Some cases may be presented with

complex legal issues, such as eligibility questions. Large sums of money

are commonly involved, High volumes of calls..

Volunteer

Faith Walkers Prison Ministry,

References Upon Request

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