Customer Service Sales

Rocio Andrea Escobar

**** *** ****** ***** ***** Rock, TX 78665

******.*******@*****.***

(832) 477 - 7397

OBJECTIVE

To obtain a position as a team player in a people oriented organization where I can

maximize my culinary and customer service experience in a challenging environment

to achieve company goals.

CERTIFICATIONS / ACCOMPLISHMENTS

-Successfully helped organize and worked at Austin City Limits annual event.

-Read, write, and speak fluent Spanish.

-CPR/AED Certified

-Graduated Cum Laude from Le Courdon Bleu Culinary School

-Have earned "Employee of the month" awards multiple times.

EXPERIENCE

Customer Service Representative

Sears Holding Corporate, Round Rock, TX

July 2010 - March 2011

Answer customer/client requests or inquires concerning services, products, billing,

equipment, claims, and report problems. Worked in multiple queues / skill sets over

various customer contact channels. responsible for improving customer retention

through programs and service provided to the customer. Utilize systems to initiate and

complete service orders and handle customer requests. Continually maintain working

knowledge of all company products, services and promotions.

Cashier

ULTA Beauty Store, Humble, TX

October 2009 - May 2010

Ensure that each customer recive outstanding customer service by providing a friendly

enviroment. This includes greeting and acknowledging every customer, maintain

outstanding standards, solid product knowledge and all other aspects of customer

service. Maintain an awareness of all promotions and advertisments. Accuretly and

efficiently ring on registers and handle payments. Communicated customers request to

managment. Maintained an orderly apperance of register area and kept supplies fully

stocked. Also assisted in any task needed.

Cook / Purchasing Office

The Marriott Hotel, Houston, TX

April 2008 - August 2009

Consult with supervisory staff to plan menus, taking in consideration costs and special

event needs. Estimated expected food consumption and purchased supplies according

to that. Plan and price menu items. Season and cook food according to recipes or

personal judgment and experience. Observe and tested food to determine if they have

been cooked sufficiently. Portion, arrange, and garnish food. Maintained records of

food temperaautres. Located vendors and interview them in order to determine

product availability and terms of sales. Prepared and processed requisitions and

purchase orders for supplies and equipment. Controlled purchasing department

budgets. reviemed purchase order claims and contracts for conformance to company

policy. Analyzed market and delivery system in order to asses present and future

material availability. Direct and coordinate activities of personnel angaged in buying,

selling, and distrubuting materials. Prepared reports regarding market conditions and

merchandise costs.

Trainer / Cashier

Rudy's Country Store & Bar B-Q, Round Rock, TX

July 2006 - March 2008

Awnser customer questions and provide information on procedures or policies.

compute and record totals of transactions. Count money in cash drawers at the

beggining of shifts to ensure that amounts are correct and that there was adequate

change. Greet customers entering establishment. Issue receipts, refunds, credits, or

change due to customer. maintained a clean and orderly checkout area. monitor

checkout stations to ensure cash availability and proper staff availability. Resolve

customer complaints. Calculate total payment received during shift and reconcile this

with total sales. Compile and maintain non-monetary reports and records. Keep

periodic balance sheets of amounts and numbers of transactions.

Contact this candidate