Customer Service Sales
Resume:
Road
Lockport, NY *****
********@**********.***
Objective
To obtain a sales position, apply my customer service skills and further my
career within the pharmaceutical sales industry.
Professional Strengths
. Ability to gain customer trust and to provide incomparable follow-up,
thus increasing repeat business and referrals.
. Talent for addressing client needs and identifying the corresponding
company products and services to alleviate those requests.
. Assisting in the design and implementation of reporting procedures
that reduce labor costs, while increasing customer satisfaction
ratings.
. Expertise in resolving and preventing escalated customer service
issues.
. Earned several company achievement awards for the delivery of
exceptional customer service.
. Motivated intrinsically to meet company standards and expectations
while representing company loyalty and dedication.
Professional Experience
ParMed Pharmaceuticals
Niagara Falls, NY 2009-
2011
Sales/Customer Service
. Solicited various pharmacies across the United States through inside
sales, selling generic pharmaceuticals.
. Delivered an effective sales pitch with evidence of previous customer
approval and valuable feedback.
. Developed positive relationships and strong rapports with clients
using numerous techniques.
ICT-Sykes Group (Johnson & Johnson Lifescan Campaign)
Location 2007- 2009
Customer Care Advocate
. Provided premium customer service to patrons living with diabetes
operating through a daily call center.
. Utilized an assortment of tools, information and collaboration with
other departments to boost customer satisfaction by 10% and to quickly
distribute diabetic testing replacements.
. Enhanced office performance and attendance through daily example, team
discussions, and motivational strategies, resulting in excellent
feedback from senior management.
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Key Bank
Amherst, NY 2006-2007
Retail Sales Through Service
. Handled the processing of incoming calls while maintaining and
improving customer relations.
. Investigated and resolved customer concerns in accordance with
respective laws and other departments.
. Assisted with online bill payments and transferring funds to proper
accounts.
Delphi Thermal
Lockport, NY 2000- 2006
Assistant CAC Coordinator
. Assembled large model trucks and Sporty Utility Vehicles within the
HVAC division.
. Worked on the assembly line or cell, manufacturing parts during
various stages.
. Responsible for the scheduling of all planned maintenance plant wide.
. Educated visiting upper level management on the importance of safety
as it applies to maintenance and overall plant output efficiency.
Certifications
. Graduate of NAPSR's Pharmaceutical Sales Training Program
. CNPR Number: 576552011
. NYS Life Accident & Health Insurance License
Awards
. ICT-Sykes's June 2008 Employee of the Month
. Recipient of Key Bank's Outstanding Customer Service Award
Computer Skills
. Literate Computer Skills
. Proficient in Microsoft Office including Microsoft Word, Excel,
Access, and Outlook.
References
References and Letters of Recommendation are available upon request.
Contact this candidate