Customer Service Manager

MEGHAN L. FARRELL

**A Brighton Street

Rochester, NY 14607

http://www.linkedin.com/in/meghanfarrell

585-***-**** ***********@*****.***

Professional Summary

Motivated and ambitious management professional with experience in leading teams of associates, identifying

business trends, managing human resources and monitoring supply chain. Proven ability to stay focused, multi-

task effectively and be resourceful in completing projects while working in a fast paced environment. Record of

improving efficiency, productivity and profitability through training and development of team members. Ability to

communicate with a wide variety of audiences. Passionate about quality and providing superior customer

service.

Professional Skills

Customer Service & Client Relations Developing Teams and Partnerships

Business Acumen Internet and Social Media Technologies

Strategic Planning & Leadership Merchandise Presentation

Experience and Achievements

KOHL’S DEPARTMENT STORES

Victor, NY December 2008 – Present

Assistant Store Manager

Nominated “E3” manager of the month (March 2011) for successfully leading and motivating my team to

exceed company presentational standards while meeting or exceeding credit, sales, and email goals by

overcoming barriers through supporting, training and development of team members.

Successfully initiated increased responsibility to support the store in the absence of the Store Manager by

spearheading hiring, training, scheduling, daily human resource management and payroll operations.

Achieved recognition for the store from the District and Regional Managers.

Strategic and enthusiastic about leading in-store marketing promotions to drive sales, measure results,

produce and execute new plans to exceed the company goals by building successful relationships from

maintaining existing business partners while obtaining new contacts.

Selected by senior management to partner with executives at an under performing store to analyze

opportunities and develop solutions to increase the store’s performance; increased month-to-date sales,

which resulted in the store exceeding its goals and increasing its customer service score by fifteen percent.

Lead meetings with District Manager and communicate conversations with team members to identify the

store’s successes, challenges and solutions especially in areas that directly impact our sales and market

share, such as Kohl’s accounts, customer service surveys, and email solicitation.

Effectively decreased turnover by ten percent in result of creating an environment that is passionate about

people and believes in supporting associates through training and development, weekly “We’re Listening

Meetings”; and by developing team cohesion with daily, one-on-one or group meetings.

Responsible for driving seventy percent of the store’s business by preparing and executing merchandising

directives, overseeing inventory turnover, and monitoring each department’s sales.

-1-

585-***-****•***********@*****.***

MEGHAN L. FARRELL

KOHL’S DEPARTMENT STORES

Syracuse, NY June 2008 – August 2008

Management Intern

Encouraged and led sales associates to exceed the company’s customer service expectations;

produced plans for efficient merchandise presentation to increase sales.

Observed and analyzed the company’s business operations in order to establish specific goals for

increasing sales and productivity within several different departments of the store; presented ideas for

in-store displays to a board of store managers and the district manager, which were accepted and

implemented.

EVEREST CONSULTANTS, LLC

Syracuse, NY February 2004 – August 2007

Office Assistant for Registered Investment Adviser

Prepared Excel spreadsheets and Word documents as required.

Assisted clients with scheduling appointments and maintained client quarterly reports and financial

statements.

Responsible for organizing and filing confidential client records.

Education and Professional Development

Syracuse University – Whitman School of Management Syracuse, NY

Bachelor of Science, Marketing and Retail Management, 2008

Marcus Buckingham Strengths Essentials 2011, Rochester, NY

Workshop designed to teach the essential principles of the Strengths Philosophy in order to develop and

identify specific personal strengths and discover how adopting these principles can make a significant impact

on your work environment.

Excellent References Available Upon Request

-2-

Contact this candidate