Customer Service Insurance
Resume:
ANDREA ROBERTS
Snellville, Ga 30038
912-***-**** ********@*****.***
Shands Jacksonville
Jacksonville, Florida 08/2008 - 6/2011
Client Services Representative
Interviewed and scheduled patient appointments.
Verified patient demographic and insurance information for appointments
.
Performed all registration and discharge functions of the clinic.
Rescheduled physician's clinics and contacted patients for any appointment
changes.
Ordered labs and diagnostic test via computer at the direction of the
physicians.
Performed end-of-day clinic disposition and gathered appropriate
statistical information relating to patients.
Announced the arrival of patients and answered all incoming telephone
calls for the department.
Served as a liaison between patients, nurses, physicians, and others.
Provided excellent customer service and greeted patients entering the
department/practice.
Supplied coverage for various areas in the clinic as needed .
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Family Care Partners
Jacksonville, Florida 3/2007 - 2/2008
Pediatrics Patient Care Representative
Greeted and checked in patients for appointments.
Verified all patient insurance eligibility and benefits prior to
appointment.
Notified patients of any changes in their insurance status.
Collected co-payments new patient documents, insurance and demographic
information upon patient arrival.
Scheduled patient appointments as needed.
Served as a liaison between patients, nurses, physicians, and others.
University of Florida Jacksonville
Jacksonville,Florida
4/2006-9/2006
Customer Service Representative Call Center
Scheduled patient appointments and verified all demographics and insurance
information for all appointments.
Answered and transferred all incoming calls for the practice to the
appropriate areas.
Rescheduled physician's clinics and contacted patients for any appointment
changes.
Ordered labs and diagnostic test via computer at the direction of the
physicians.
Served as a liaison between patients, nurses, physicians, and others.
Provided excellent customer service and supplied coverage for various areas
in the clinic as needed.
Shands Jacksonville 8/2002-4/2006
Jacksonville, Florida
Customer Services Representative
Lead Client Services Representative for the department call center.
Trained all employees for appointment scheduling in the call center.
Confirmed patient eligibility and benefits for appointments.
Scheduled appointments, processed patient referrals and authorizations.
Responsible for the closure and rescheduling of all physician's clinics.
Ordered any laboratory tests and diagnostic tests via the computer system
at the direction of the physicians. Performed end-of-day dispositions and
deposits for the department. Served as a liaison between patients, nurses,
physicians, and others also assisted in the training of new employees in
the software systems of the clinic.
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TRAINING
MS Word, Outlook Express, Access, Star Navigator, Pathways Health
Systems,Medconnect,Centristy,Idx Flowcast, EMR,Next Gen Medical,
Availity, Emdeon, Office Facilitator,Omega and Medifax.
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EDUCATION
Fernandina Beach High School
1985 - 1988
AWARDS AND HONORS
Shands Jacksonville Three Time Customer Service is Key award winner.
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