Customer Service Technician

MARK J. LEVITT

** ****** **** **** ****, FISHKILL, NEW YORK 12524

Tele: 845-***-**** ? E-Mail: ****.******@****.***

- PROFILE -

Field Service Technician with extensive, diversified and responsible

experience; a reliable, organized individual skilled at analyzing,

troubleshooting, testing and repairing sophisticated electronic systems for

the automotive industry, working independently, handling multiple projects

to timely completion and ensuring quality results in all work, seeks a

position that best capitalizes on these skills while providing further

career growth potential.

- ATTRIBUTES -

. PROVEN TECHNICAL / ANALYTICAL SKILLS . MULTI-TASKING TEAM

PLAYER

. CONSISTENT PRODUCER / QUICK TO LEARN . EFFECTIVE

COMMUNICATOR (oral and written)

. ORGANIZED PLANNER / DECISION MAKER . INTERACT

POSITIVELY AT ALL LEVELS

- EXPERIENCE -

SNAP-ON, INCORPORATED, Kenosha, WI 10/93

to 2/2011

Senior Field Service Technician

. Managed all service calls (up to three daily) within the Putnam,

Westchester, Rockland and Brooklyn territory.

. Responded to calls from service stations in need of diagnosis and

repair of Emissions Testing, Battery Testing,

and Freon Reclamation Systems; measure, record and document test

data.

. Conducted timely service calls on a 24/7 basis to diagnose,

troubleshoot, test and repair equipment to original

specifications; troubleshoot to board and component level and utilize

schematics to identify problem areas.

. Maintained a full inventory of parts and accessories needed for on-

the-spot repairs; order non-stocked

parts as needed.

. Ensured the highest level of professional, efficient and courteous

customer service.

RECOGNITION:

? Recipient of Top Tech of the Year Award for 2001.

? Earned Top Tech of the Month Award numerous times in 2000, 2001,

2002, 2003, 2004 (awards discontinued thereafter).

? Selected for the Cost Effectiveness Award for a time and money

savings suggestion.

IBM CORPORATION, Fishkill, NY 04/78 to

10/93

Senior Test Technician (1986-1993) / Test Technician (1978-1986)

. As a Senior Test Technician, tested and evaluated memory chips, ROM

chips, RAM chips and other devices.

. Interacted extensively with the engineering department on new chip

designs and chip failures.

. Participated in developing test programs for various chips.

. As a Test Technician, trained in all areas of chip test procedures.

. Wrote and modified test programs.

- EDUCATION AND TRAINING -

Technical Career Institute (formerly RCA Institute), New York City, NY

V7 Circuit and Systems Design Certificate...Graduated 1978

Completed various IBM training programs including:

? 8088 ASSEMBLY LANGUAGE PROGRAMMING ? 8080 ASSEMBLY LANGUAGE

PROGRAMMING ? MACS CERT

? TAHOE (Data Analysis Package) ? APL ONLINE COURSE

- SKILLS AND ACTIVITIES -

SKILLS: MS Word; Excel; Oscilloscopes; Digital Voltmeters; Frequency

Generators; All hand and power tools

ACTIVITIES: AMATEUR RADIO OPERATOR; ADVANCED CLASS LICENSE (WA2ZJZ), Class

A CDL permit; provided on-site antenna service for local 2-way

radio shop, ham radio club & friends, including climbing

towers.

- PERSONAL -

Conscientious...Motivated...Organized...Efficient...Focused...Knowledgeable...

Resourceful...Professional

- professional references provided upon request -

Contact this candidate