Customer Service Medical Billing

Anne White

Home: 925-***-****; Cell: 510-***-****

Email: **********@*********.***

Core Competencies

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Detail and results oriented Proactive problem solver

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Creative and energetic Resourceful

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Team player Process and policy driven

Accomplishments

• Managed large wholesale and retail accounts.

• Reduced receivables with a 92% collection rate.

• Received commendations from sales and upper management for customer knowledge and care.

• Selected for special projects based on subject matter expertise.

• After company acquisition, selected to be the key employee and legacy contact for Accounts

Receivable through the company transition.

• Collaborated with the IT Department to transition current system to System Application Process

(SAP).

• Proactively oversaw credit management responsibilities.

Professional Experience

Dey Pharma L.P. - Napa, CA

November 1998 - June 2010

Accounts Receivable Analyst

• Effectively communicated detailed analysis of rebate and return variances to customers for

repayment.

• Researched and resolved shipping discrepancies with logistic companies.

• Provided customer service - answered questions and solved problems over the phone and email.

• Monitored return goods process and verified credit for accuracy.

• Reconciled Accounts Receivable to General Ledger for month end bad debt reserve.

• Monitored and released order holds in SAP.

• Tracked shipments to recognize revenue according to company policy.

• Created process to track departmental collection progress.

• Closed out receivables for two company subsidiaries.

• Created training manual for legacy system.

Vanstar Corporation - Pleasanton, CA

June 1997 - November 1998

• Vendor Accounts Receivable: Collected vendor rebates and focus bids.

• Accounting Coordinator: Processed accounting adjustments and verified backup for audit trail

purposes.

Anne White

Home: 925-***-****; Cell: 510-***-****

Email: **********@*********.***

Programs and System

Microsoft Office (Excel, Word), Business Planning Control System (BPCS), System Application Process

(SAP).

Education

Las Positas Community College Livermore CA

Associate of Arts (Business/Accounting emphasis) - degree to be completed in 2012

City College of San Francisco

Introduction to Medical Billing and Coding

Community Involvement

City of Pleasanton - Business License Department volunteer

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