Customer Service High School

Nicole Brown *** N.W. **th, OKC, OK *****

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******************@*****.*** . 405-***-**** . 405-***-****

Receptionist-Clerical Office

Summary

Customer service professional offering years of diversified experience.

Excellent communication and problem-solving skills. Dedicated to achieving

customer satisfaction as well as meeting or surpassing company

expectations. Able to focus on projects, develop strategies and meet or

exceed deadlines. Strong rapport with personnel, customers, and associates

based on knowledge, professionalism, and integrity.

Work History

Jerry's Deli, OKC OK 2009 to Present

Manager

Identified new methods for cutting operating costs while increasing

services. Planned and organized numerous programs. Interviewed and

evaluated personnel. Prepared items for each course on the menu. Managed

operations from creating menus to employee scheduling and supervision.

Supervised, operated, and controlled all beverage operations for outside

catering services.Developed training materials for menu installation (e.g.,

photography, charts, line-check sheets, recipes, procedures, etc.) and

train management and staff for new menu items to ensure proper product

specs for consistency within franchise system.

. Earned a reputation as a valuable and cooperative coworker by: being

fair, honest, and willing to help others when needed; effectively

resolving conflicts at appropriate times; and assisting new managers and

other staff to become familiar with policy and operations

. Monitored kitchen inventory and re-ordered food and supplies as

needed

. Hired and trained new staff, ordered product ranges, presided over

stock takes, and devised efficient work rosters that assured team members

with appropriate experience levels were available to cope with times of

peak customer demand

Sundance Reynolds, Tulsa, OK 2006 to 2009

Front Desk Receptionist

Sorted and classified information, according to content, purpose, user

criteria, and chronological, alphabetical, and numerical order. Removed and

destroyed out dated materials in accordance with file maintenance schedule

and legal requirements. Scanned and read incoming materials to determine

filing order and location. Copy, paste, scan documents to computer for

updated information.

. Greeted persons entering establishment, determined nature and purpose

of visit, and directed visitor to specific destination, and answered

questions and provided information

. Answered telephone to schedule future appointments, provide

information, and forward call.

. Accustomed to fast-paced, high-pressured positions, demonstrated

ability to prioritize multiple tasks, meet deadlines, and provide quality

service

. Analyzed and organized office procedures, such as bookkeeping and

clerical services

Education

Edmond North High School, Edmond, OK 2004

High School Diploma

Skills

. Certified Food Handlers License. Mystery Shop recieved 98% out of

100%.

. Type - 50 wpm hard working mulitasker that broadened the business

with excellent customer service.

. Researched and created vendor records to insure compliance.

. Managing E-mail, computer skills, copier, fax machine, telephone

answering.

. Provided a high level of customer service and client relations based

on outstanding communication and interpersonal skills.

. Introduced cost control initiatives, which significantly reduced

operating expenses.

. Office Equipment

References

Kathy Bernhart West #405-826-

1231

LeeAnn Taylor Restaurant Business Owner #405-***-****

Mary Kennedy Home Healthcare #405-***-****

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