Customer Service Administrative Assistant

SHARON WOODBURN

**** ******** ****

Michigan City Indiana

520-***-****

*********@***.***

HIGHLIGHTS OF QUALIFICATIONS

• 20+ years experience in the delivery of excellent customer service

• Determined: keep going until the job is done

• Hardworking: keep busy, don’t wait to be told what to do

• Work well with others or independently

• Don’t take escalated situations personally

• Think about what I’m doing, not just react blindly

• Computer literate: MS Word, Excel, Access and Outlook; Internet;

Yardi and One/site (property management software); DAX; Argali

PROFESSIONAL EXPERIENCE

Customer Service

• Greeted customers/visitors

• Answered questions about property/product

• Described services and advantages of property/product

• Reviewed application forms

• Performed credit checks on potential residents/owners/renters

• Approved or denied applications

• Scheduled housekeeping and carpet cleaning

• Contacted vendors regarding equipment repairs

• Notified residents of upcoming events/resident functions

• Monitored common areas of property

• Informed residents of infractions of company policies and procedures

• Renewed and terminated leases

• Contacted individuals in arrears on accounts

• Explained process of debt elimination and effect on credit scores

• Negotiated payment arrangements

• Delivered and picked up rentals

• Resolved resident disputes and customer problems

• Maintained calm, professional demeanor when dealing with escalated residents/customers

• Notified law enforcement personnel as needed

• Arranged for removal of abandoned/unregistered vehicles

• Scheduled appointments; reminded individuals of appointments

SHARON WOODBURN 520-***-**** *********@***.*** Page 2

Office Administration/Clerical

• Operated multi line phone system (15 incoming/7 outgoing): took messages or transferred

calls

• Documented all contacts with customers in database

• Created, maintained and updated customer accounts in database/files

• Created and distributed monthly newsletter for 200+ customers

• Coded bills for payment & entered into database

• Balanced general ledger accounts and bank deposits

• Posted resident payments

• Prepared bank deposits

• Prepared work order requests

• Ensured work completed to customer satisfaction

• Maintained a neat and safe work environment

• Inventoried and ordered supplies

• Maintained property status board

• Operated and performed operator maintenance: PC, printer, adding machine, facsimile

machine, copier, CBs, 2-way radios

• Prepared and dropped off 5-day notices at post office

• Received, sorted and distributed incoming mail

• Updated insurance status of all vendors

• Negotiated with vendors for service/product costs

• Ensured contracts/leases were completed and accurate

EMPLOYMENT HISTORY

Leasing Agent, HSL Asset Management, LLC, Tucson, AZ 07/2007 – 10/2010

Owner/Operator, DDS Transport, Tucson, AZ 04/2006 – 09/2009

Rental Agent, Pedata RV, Tucson, AZ 03/2006 – 06/2007

Collector, Stuart Allan & Assoc., Tucson, AZ 2004 –

2005

Collector, Greater Chicago Finance, Forest Park, IL 2002 –

2003

Loan Officer, Mercury Finance, Hillside, IL 2000 –

2002

Administrative Assistant, Westbank, Hillside, IL 1997 –

2000

EDUCATION/TRAINING

Essential Course, Grace Hill (www.gracehill.com/creative/course_catalog/player.html)

Graduate, Richards Vocational, Chicago, IL

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