Customer Service Services

J udy M izell Resume – Page *

Judy Keeling M izell

J udy M izell Resume – Page 2

Cell 281-***-**** / Home 281-***-****

****.******@*****.***

SU M MARY OF EXPER T ISE

. Executive Administrative Support . H uman Resources (including SOX compliance)

. Bookkeeping/Accounting (QuickBooks) . Office Management

. M ulti-state payroll processing . Customer Service Representative

. Global Relocation . E xtensive multi-cultural experience

. Visa & Immigration (& US Coast Guard) . Training & Certifications

Coordination

. Process Optimization & Organizational Effectiveness . Budget preparation & development

. Inventory Control & Return Goods Authorizations . Vendor Relationship Management

. (NDT Pipeline Inspection) personnel sourcing & scheduling . Production time report processing

. Contract Bidding and RFP’s / Documentation

C R I T ICAL SK I L LS

. Microsoft Office Suite (Windows 7 & below) . Internet Proficiency

. Outlook & Google Apps (including Zoho CRM application) . Typing (100 WPM)

. Shorthand (60-90 WPM) . Quickbooks

. Miscellaneous Client & Corporate systems including CRM’s . ADP

LANGUAGES

. Conversational Russian – 100 hours . Conversational French – High School Years

ED UCAT ION

. Ouachita Baptist University, Arkadelphia, Arkansas (Music Education)

. North Har ris County College, W. W. Thorne Drive, Houston, Texas (Business Administration) -

i ncomplete

WORK H ISTORY

Sumec North America I nc., The Woodlands, Texas September 2009 – April 2011

Executive Assistant/Office M anager and H R Representative

• Successfully managed daily office operations and office personnel; fast-paced, think-on-your-feet

startup company requiring “many hats” and f lexibility.

• Booked complex t ravel - both domestic and international.

• Coordinated participation in, and needs for, Tradeshows and other sales and marketing events

nationwide.

• Provided Human Resource function. Included but not limited to, Benefits Administration and

( Multi-state) Payroll processing, compliance with regulatory bodies, new hire orientation,

a lcohol/drug testing, background checks, and policy & procedure development.

J udy M izell Resume – Page 2

• Performed general bookkeeping and accounts payable/receivable function as well as collections.

I ncluded check writing authority.

• Setup and provided data input for new accounts, online vendor systems as well as Sumec tracking

systems.

• Budget preparation and analysis as well as monitoring.

• Prepared minutes for weekly team meetings and as required for client meetings.

• Liaison w/legal counsel for trademark registrations and other legal affairs.

• Maintained the Call center, issuing Returned Goods Authorization numbers and responding to

consumer questions about products.

• Accurately entered and maintained CRM system: sales orders, invoices, purchase orders and

i nventory records.

J udy M izell Resume – Page 2

Shaw Pipeline Services, Houston, Texas April 2007 – November

2008

Operations M anpower Scheduler and Personnel Services Supervisor

• Scheduled manpower for worldwide projects and resourced personnel.

• Oversight for t ravel, visa and immigration, US Coast Guard documents (including TWIX) and

regulatory compliance for field employees.

• Provided Human Resources oversight for field personnel and hourly office employees. Among other

duties, included new hire orientation, background checks and drug testing.

• Processing production time reports, payroll, and expense reports for field employees.

• Coordinated training and certifications for field personnel.

• Participated in, and prepared minutes for, weekly operations meeting (UK office input by

teleconference).

• Interaction with EHS Manager to ensure compliance by field personnel and OSHA requirements.

• Managed Fleet and fuel card expenditures.

P rudential Real Estate & Relocation Services, Houston, Texas May 1999 – July

2006

I nternational Assignments M anager (Global Mobil ity Special ist)

• Managed the delivery of global relocation services for several large oil and gas clients as well as the

summer intern program. Services included policy counseling, home purchase/sale, mentoring,

educational consulting, household goods movement, temporary housing and visa services.

Developed orientation and service delivery process and forms for non-US citizens transferring to

U S that resulted in an increased ability to more clearly articulate services and needs for non-US

speaking nationalit ies.

• Provided management of international services for Shell Oil Company at their request . Selected by

client based on my customer and client relationship skills. Consistently maintained 98%

satisfaction ratings.

• Created cross-selling opportunities and increased incremental revenue. Example: Custom Arrival

p rocess that exceeded client’s expectations – had no cost to client but generated income to

P rudential.

• Participated in Bid Process and RFP’s.

• Designed scripts and conducted mock training for Prudential leadership on global destination

services.

Amoco Corporation, Houston, Texas February 1976 – April

1999

P rogress Consultant, Sha red Services (1994-1999)

• Assessed needs using various tools and executed plans or training to fit. C reated marketing

p rogram for non-marketing teams that resulted in $2M cost savings and reduction and process

t ime.

• Coached leadership, internal cross-functional teams and individuals to enable or enhance their

ability to achieve behavioral, cultural, organizational, process improvement, and technical and cost

manage goals.

• Coordinated business process improvement initiatives and benchmarking activities.

J udy M izell Resume – Page 2

• Conducted Baldridge Business Assessment workshops.

• Participated in strategic planning/score carding process.

• Facilitated diversity sensitivity workshops and served on Diversity Council.

T r avel, Visa and I mmigrat ion Services Coordinator, Corporate T r avel (1990-1994)

• Provided corporate t ravel services and processing for all visa and passport t ransactions.

• Entrusted with sole management of Russian t ravel services, which included coordination of the

U.S. side of corporate charter aircraft service used for interior t ravel within Russian and

Azerbaijan. Provided vacation relief for Russia office.

• Created agendas for all visiting individuals and delegations – one in their native language and a

working agenda for host. Setup accommodations and facilitated smooth entry/departures at airport

and hotels.

• Conducted Customer Satisfaction surveys and prepared results.

• Provided expense reconciliation.

• Participated in Corporate Event planning and execution.

V arious Executive & Senior Administrative support positions (1976-1990) for following

d epa rtments:

Expatriate Services, Engineering, Exploration, Facilities and Services, Corporate IT, Human

Resources

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