Customer Service Manager
Resume:
Kenneth A. Nichols
Pasco, WA *****
abgz13@r.postjobfree.com
Personal Statement
I am an outgoing, friendly, and caring individual with a passion for helping people. I have
extensive managerial and administration experience in the Healthcare Setting and specialized in
the diagnostics and treatment of Sleep Disordered Breathing . I have a strong work ethic and
enjoy working with like minded people. I am seeking a position where my extensive experience
can be utilized and expounded upon.
Professional Experience
Clinical Manager Dec 2010- Aug 2011
Pinnacle Sleep and Awake Center
• Provide patient care and manage on going patient care.
• Market Clinic to local physicians and clinics.
• Develop and implement Company safety programs and records keeping in compliance
with all local, state, and federal healthcare regulations and mandates as required by
Medicare, OSHA, HIPPA and other governing bodies.
• Guide center with attaining CMS DMEPOS Accreditation.
• Implement Community Sleep Wellness Program
• Liaison with referring physicians
Owner/Clinic Director, Respiratory Therapist, Psgt
American Sleep Disorders Co., Inc. ( Apr 2003 – Nov 2010)
• Develop and implement Clinic model of care.
• Provide diagnostic testing and treatment of Sleep Disordered Breathing. Ensure
appropriate treatment modalities and on-going patient compliance.
• Develop and implement Company safety programs and records keeping in compliance
with all local, state, and federal healthcare regulations and mandates as required by
Medicare, OSHA, HIPPA and other governing bodies.
• Interview, hire, train and supervise all candidates and employees.
• Control and purchase inventory. Maintain profitability of Clinic. Implement and direct cost
controls.
• Manage payroll, accounts receivable, and accounts payable.
• Oversee billing operations.
• Apply for and maintain Insurance provider status with insurance companies. Fiscal
management of Clinic.
• Implement and direct cost controls.
• Market Clinic to local physicians and clinics.
• Successfully obtained CMS DMEPOS Accreditation.
Owner/Clinic Manager, Respiratory Therapist, Psgt
International Sleep, Inc. (Dec 2000 – Mar 2003)
• Develop and implement Clinic model of care.
• Establish patient care policies and protocols.
• Provide patient care and manage on going patient follow up.
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• Apply for and maintain provider contracts and status with insurance companies.
• Manage billing operations.
• Develop all company policies and procedures, records keeping programs and
safety programs as mandated and regulated by Medicare, OSHA, HIPPA and other
state, federal, and local governing bodies.
• Maintain and purchase inventory.
• Fiscal management of clinic.
• Market Clinic to local physicians and clinics.
• Prepared Clinic for accreditation.
• Implement and direct cost controls.
• Manage payroll, accounts payable, and accounts receivable.
Clinic Manager, Respiratory Therapist, Psgt
Columbia Home Health, Richland, WA (Apr 1997 – Dec 2000)
• Provide guidance to start-up Respiratory and DME Company re: policies,
procedures and initial business operations.
• Interview, hire, train and supervise all candidates and employees.
• Market Clinic to local physicians and clinics.
• Liaison with referring physicians.
• Provide patient care and manage on going patient follow up.
• Ensure Center maintained all company policies and procedures as set forth by
HIPPA, Medicare, OSHA and other state, federal and local governing bodies.
• Maintain fleet of leased vehicles including establishing a routine preventative
maintenance program and follow up of major maintenance.
• Record keeping and inspections of vehicles.
Center Manager, Respiratory Therapist, Psgt
Lincare, Inc., Richland Washington (Dec 1988 – Apr 1997)
• Pass all JCAHO inspections and attain Accreditation. Interview, hire, train and
supervise quality candidates, Respiratory Therapists, DME Customer Service
Representatives, DME Sales Persons, and Oxygen Service Representatives.
• Implement Lincare safety programs, including maintaining records, in compliance
with all federal, state, and local regulations that apply to DOT and FDA, Medicare
and other governing bodies.
• Control inventory and purchase equipment and supplies through the central
purchasing function.
• Ensure growth of patient base through excellence in customer service.
• Maintain profitability of Center.
• Implement and direct cost controls.
• Maintain fleet of leased vehicles including establishing a routine preventative
maintenance program and follow up of major maintenance.
• Record keeping and inspections of vehicles.
• Communicate with doctors, administrators, directors of respiratory therapy
departments and others responsible for referrals.
• Center generated in excess of $1 Million in annual revenues.
• Develop policies and procedures controlling patient care.
• Due diligence team member: Inspect and assess newly acquired and prospective
centers.
Center Manager, Respiratory Therapist, Psgt
Columbia Sleep Lab (Sept 1993 – April 1997)
• Developed Sleep program.
• Purchase all sleep diagnostic equipment.
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• Set up lab from ground level.
• Interview, hire, train and supervise quality candidates.
• Establish policy and procedure protocols.
• Implement safety and record keeping programs in compliance to all local, state
and federal governing body regulation.
• Ensure quality patient care and follow up.
• Liaison with Sleep Lab Physician.
• Market Columbia Sleep Lab to local Physicians and clinics.
• Successfully prepared Columbia Sleep Lab for accreditation by the American
Academy of Sleep Medicine.
• Columbia Sleep Lab was the first sleep lab in the State of Washington to achieve
accreditation.
Board Certifications
Board Registered Respiratory Therapist (RRT, RCP), 1988, National Board of Respiratory
Care, State of Washington, Olympia, WA
Board Certified Respiratory Therapist Technician (CRTT), 1987, National Board of Respiratory
Care, Galveston, TX
Academic Achievement
American Academy of Sleep Medicine, Accredited Sleep Technology Education Program,
Anticipated completion (RPsGT) : 20 11
Global College of Natural Medicine, B.S. Holistic Health
Anticipated completion: October 2011
Stanford School of Sleep Medicine, Polysomnography Technician Certificate (PsGT)
1995
Akron School of Sleep Medicine, Polysomnography Technician Certificate (PsGT) 1994
Walla Walla Community College, Associate Applied Science Degree, Respiratory Therapy
A.A.S Respiratory Therapy 1987
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