Customer Service Administrative Assistant

GABRIELE C. GARA

*** * **** ***, ***********, MS 39401

EMAIL: ********@*****.***

PHONE: 601-***-****

Objective:

A challenging position as an administrative/executive assistant at a

reputed firm, which will allow me to further utilize my existing skills and

enable to acquire new abilities.

Skills and Proficiencies:

. MS Word

. MS Excel

. MS PowerPoint

. MS Outlook

. Planning and Scheduling

. Written Communication

. Customer Service

. Interdepartmental Coordination

. Internet Research

. Telephone Reception

. Transcription

. Purchasing

. Accounts Payable

. 90 wpm Typing Speed

Employment History:

September 2006-Present

Hattiesburg Clinic, P.A. Dialysis- Administrative Assistant

Hattiesburg, MS

The Administrative Assistant (to the Dialysis Administrator) functions as a

liaison for the Dialysis Administrator by keeping abreast of all key issues

within the dialysis system; assists the Dialysis Administrator with

management functions including problem identification, planning, control,

and application; participates in and/or coordinates special projects within

the dialysis system; prepares and edits all administrative data for the

Dialysis Administrator and the Nephrologist.

1. Organize a daily work schedule effectively by assessing overall work

assignments and setting priorities. Answer phones in an efficient

manner.

2. Take minutes of Management and QA meetings or any other meetings as

determined by the Administrator. Keep an updated record of patient and

employee incidents to place in the QA Data each month for the meeting;

also keep an updated and organized folder for each employee who

attends the Management and QA meetings.

3. Keep all administrative data such as meeting minutes, reports,

contracts, etc. in an organized and up-to date manner.

4. Attend meetings as determined by the Administrator.

5. Compile and edit all administrative correspondence. Help develop new

forms for the Dialysis Units.

6. Facilitate inter- and intra-departmental communication with regard to

the overall operation of the dialysis system:

* Order unit supplies/forms to distribute as necessary

* Maintain records of physician and nurse practitioners licenses,

CME's, vacation

* Coordinate with affiliated hospitals to keep Nephrologist

staffed

7. Demonstrate knowledge of dialysis system and certain issues pertaining

to personnel, legal issues, and special projects.

8. Demonstrate knowledge of HIPAA compliance issues for copying patient

charts.

9. Keep organized files for employee check stubs.

10. Organize and keep updated lab labels for all Dialysis Units.

11. Assist dialysis personnel with questions concerning policies,

procedures, insurance, payroll, accounts payable and clinic issues.

12. Compile information on Transient and Transfer patient requests to

submit to Administrator for approval.

13. Demonstrate knowledge of inventory control system, accounts payable

system and computer network within the dialysis system.

14. Work closely with the Dialysis Administrator, Assistant Administrator,

Clinical Director, Educational Coordinator, and unit supervisors in

editing and compiling policy and procedure manuals.

15. Assist with overall requirements for annual inspection by the State

Health Care Commission.

August 2006-present

Brownstones Restaurant- Server

Hattiesburg, MS

1. Check patrons' identification in order to ensure that they meet

minimum age requirements for consumption of alcoholic beverages.

2. Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

3. Escort customers to their tables.

4. Explain how various menu items are prepared, describing ingredients

and cooking methods.

5. Inform customers of daily specials.

6. Prepare checks that itemize and total meal costs and sales taxes.

7. Present menus to patrons and answer questions about menu items, making

recommendations upon request.

8. Remove dishes and glasses from tables or counters, and take them to

kitchen for cleaning.

9. Serve food and/or beverages to patrons; prepare and serve specialty

dishes at tables as required.

10. Stock service areas with supplies such as coffee, food, tableware, and

linens.

December 2007-Present

Natalie Kirk & Co. Folk-Rock/Blues Band Manager

Hattiesburg, MS

1. Marketing

2. Publicity and Promotion

3. Booking - show/events

January 2005-August 2006

J.P. Morgan Chase Bank- Auto Finance Customer Service Representative

Arlington, TX

1. Assisted customers with retail and lease accounts inquiries.

2. Superior resolution of customer issues.

3. Handled high call volume in an inbound call center, while maintaining

excellent performance quality.

4. Trained new employees on all aspects of customer needs.

5. Assisted supervisors and managers with special projects and daily

functions as needed.

September 2004-January 2005

Radio Shack- Commission Sales Associate

Fort Worth, TX

1. Performed a variety of maintenance duties both inside and outside the

store premises to keep the store facilities in a fresh, arranged

appearance for customers.

2. Maintained an enjoyable, well-mannered, and specialized manner at all

times when interacting with customers and other employees.

3. Stock and replenish store merchandise as required.

4. Give prompt, polite, quality customer service.

September 2004-January 2005

Sears Roebuck and Co.- Electronics Department- Commission Sales Associate

Fort Worth, TX

1. Performed a variety of maintenance duties inside and to keep the store

facilities in a fresh, arranged appearance for customers.

2. Maintained an enjoyable, well-mannered, and specialized manner at all

times when interacting with customers and other employees.

3. Stock and replenish store merchandise as required.

4. Give prompt, polite, quality customer service.

5. Up sell accessories and warranty agreements.

June 2003-September 2004

Seneca Niagara Casino- Keno Writer/Runner

Niagara Falls, NY

1. Conducted keno game in gambling establishment: Received, verified, and

recorded cash wagers of customers.

2. Start gaming equipment that randomly selects numbered balls until

number of balls specified for each game is selected.

3. Scan winning tickets presented by customers, calculate amount of

winnings, and pay customers, utilizing knowledge of rules and payoffs

of game.

Education:

1997-1999 LaSalle Senior High School- Niagara Falls, NY

2000- Earned General Equivalency Diploma- Niagara Falls, NY

References:

AVAILABLE UPON REQUEST

Contact this candidate