Customer Service Sales
Resume:
Shaya M. Fidler ** Shoreline Ct
Richmond, CA 94804
********@*****.***
Education Missouri Western State University, Craig School of Business
B.S. Business Administration
Major: Business Management
Skills Excellent written and verbal communication skills
Proficient in Microsoft Word, Works, PowerPoint, Excel,
Internet
Licenses Life Only Insurance License
Employment
The Claremont Hotel Club & Spa
Reservations Agent
Berkeley, California November 2010
to present
. Make room reservations for individuals and corporate clients
daily
. Assist management and the sales department with data entry and
correspondence for
individual and corporate client reservations
. Handle direct bill payments for corporate clients and prepaid
payments for general guest
. Frequently surpass revenue forecast and monthly goals
Bank Midwest
Sales Associate
St. Joseph, Missouri April
2007 to August 2010
. Handled deposit and withdraw transactions, frequent high
dollar transactions
. Opened various types of bank accounts and surpassed monthly
goals
. Promoted to lead teller in my second year with Bank Midwest
. Successfully closed loans, mortgages, as well as home equity
lines of credit
. Acting supervisor in managements absence
Systems and Services Technologies (SST)
Collections Agent
St. Joseph, Missouri
June 2005 to April 2007
. Handled both inbound and outbound phone calls for the credit
card department.
. Conducted manual work on the companies' credit card accounts
assigned by various
supervisors
. Successfully collected payments from cardholders who were
delinquent on their account
Economy Health Mart
Clerk
Richmond, Missouri June 2001 to
August 2004
. Developed and implemented exceptional customer service skills
. Arranged window displays as well as displays throughout the
store daily
. Maintained and recorded inventory throughout the entire store
on a weekly basis
Awards
. Awarded the American Legion Certificate of Schools Academic
Scholarship in 2004.
. Awarded the Railroad Material Salvage Academic Scholarship in
2004.
. Awarded the A+ Academic Scholarship for 2004 to 2006.
. Awarded Employee of the Month at Bank Midwest two consecutive
months
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