Customer Service Manager

N I C O LE H E R R I N GTO N

**** ** *** ****** **** Lauderdale, FL 33311

*************@*****.*** 954-***-****

Work Experience

RGIS Inventory Taker 12/2010 – 03/2011 RGIS Company

• In charge of counting the inventories, supply chain, compliance audits, store mapping,

merchandising, resets and store optimization.

• Achieve and established average per hour (APH), counting and ensuring accuracy of the data of

the collected inventories.

• Ability to relay information clearly and accurately, verbally and in written form, in a positive

manner that yields to the cooperation.

Communities in Schools of Broward 07/07 – 08/10 AmeriCorps VISTA Program

Volunteer Coordinator AmeriCorps VISTA Program

• Applied training, skills and ideals toward helping others meet critical needs in the community.

• Network with community partners for local and national nonprofits groups.

• Tutored and mentored disadvantaged youths. Assisted in after-school programs

• Assisted non-profits organizations with communities respond to disasters

• Build organizations capacity. In-Kind Gifts International donations.

Teacher Assistant/ Front Office Clerk Larkdale/Castle Hill Elementary

• Assisted kindergarten classes in Art, Reading and Social Skills.

• Contacted parents regarding At- Risk youth’s academics and attendance.

• Assisted in the PLACE program.

• Assisted staff in classroom. Proctored FCAT SAT and other standardizes testing.

Assisted Office Manager/ Coordinator Communities in

Schools

• Planned, coordinated and managed basic office functions.

• Receptionist and general and front office procedures. (Answering Phones, Microsoft Word and

Excel, Greeting Clients, Filling, Faxing, Data Entry, Correspondence, Customer Service Skills

and Appointment Scheduler )

• Assisted the Accountant in various accounting procedures and payroll duties.

• Assisted CIS staff in annual Golf Tournaments and other fundraisers.

Childcare Coordinator Families and Schools together (F.A.S.T.) Program

• Recruited parents and students for the innovative parent empowerment program.

• Assisted staff with assessment tools to measure program outcomes (Pre and Post Surveys).

• Assisted with family intake information.

• Assisted CIS staff in childcare sessions in the FAST program.

AmeriCorps VISTA Volunteer City of Lauderdale Lakes

• Front Office Clerk – Distributed community information and general office duties.

• Assisted Parks and Recreations, After-School programs and Hurricane Preparedness Dept.

AmeriCorps VISTA Volunteer City of Lauderhill Literacy Reading Program

• Reading Coach - Assisted staff with summer programs concentrating on reading improvement.

AmeriCorps VISTA Volunteer Cooperative Feeding Program

• Volunteer – Distributed food, clothing and other resources to the homeless in the community.

• Assisted CFP staff in cafeteria/dining room duties in the Soup Kitchen for homeless.

McDonalds Corporation May 2005 - July 2007 Cashier/ Crew Trainer

• Distributed food and money and assisted the managers in training new crew members.

• Assisted the inventory manager counting the food and other resources with new incoming

supplies.

Professional Skills

• Typing

• Stocking

• Data Entry

• Correspondence

• Microsoft Word

• Microsoft Excel

• Inventory Taker

• Appointment Scheduler

• Microsoft PowerPoint

• Filling / Faxing Papers

• Customer Service Skills

Education

Stanford-Brown Institute Medical Assistant June 2011 - Current

High School Diploma Dillard High May 27, 2007

Previous Job

RGIS Inventory Company RGIS Inventory Specialist December 2010 – March 2011

CIS of Broward Volunteer Coordinator July 2007 – August 2010

McDonald Corporation Cashier/ Crew Trainer May 2005 – July 2007

REFERENCE UPON REQUEST

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