Customer Service Manager
Resume:
Cheryl D. Evans
Gary, IN ****4
*********@*****.***
OBJECTIVE: I would like to obtain a position that utilizes and further
develops each of my skills and will allow me to work my way up into a
position of more responsibility.
EDUCATION
BBA, Business Administration Indiana University Northwest May
2011
GPA 3.0/4.0
Certificate, Logistics Ivy Tech Community College NW Aug
2007
Associate, Accounting Ivy Tech Community College NW May 2006
GPA 4.0/4.0
Certificate, Accounting Adelphi Business Aug 1995
HONORS
Deans' List - Various semesters
Summary of Strengths
~ Strong Work Ethic ~ Flexible ~ Reliable
~ Customer Service ~ Teamwork ~ Leadership
Professional Experience
Administration
. Held position as hotel shift manager
. Met and greeted guests at check-in
. Approved requisitions for equipment, materials and supplies
. Established and maintained cordial relationships with hotel members
. Recruited, monitored and supervised staff
. Received guests in-coming and out-going call requests
WORK EXPERIENCE
Patient Companion/Nursing Registry St. Catherine Hospital
3/08 - 06/10
. Monitor situations that might necessitate nurse's attention
. Assisted patients in private and personal care
. Provided patients with safe environment
Library Assistant Ivy Tech Community College NW
1/06 - 12/06
. Assisted students and staff in the circulation of library materials,
the use of the online catalog and use of the online database resources
. Prepared circulation desk with necessary supplies for services on a
daily basis
. Shelved, straightened and shelf read library materials
. Sorted materials by type, location or unit of library to which
assigned
Cheryl D. Evans, Resume Page 2
WORK EXPERIENCE Continued
Mail Processor Mid-America Mailers
12/97 - 05/04
. Operated a variety of equipment to presort, open and extract incoming
. Performed routine maintenance and cleaning of equipment used
. Prepared mail to be distributed for processing; business and
advertising promotions
. Met production and quality standards
. Worked as a team member
Lounge Manager Sporting Life Liquor/Lounge
12/89 - 09/97
. Managed employees
. Received business orders
. Opened and closed business
. Trained employees on all aspects of service and in selling techniques
. Addressed complaints and resolved problems for employees and guests
. Managed financial aspects of the beverage operation, including staying
within budget requirements
. Ensured operation efficiency of business, as well as followed
requirements and standards
COMPUTER SKILLS: Microsoft Word, Excel, PowerPoint, QuickBooks & Peach Tree
Accounting
Activities
Member, Alpha Beta Gamma, Business Honor Society
Volunteer, Junior Achievement Program, Gary, IN - 2008
Member, Student Government Association, Ivy Tech Community College NW -
2004 - 2005
References available upon request
Contact this candidate