Human Resources Manager

Cynthia K. Laughlin, CDP, SPHR-CA

*** ***** ******, *** *** San Francisco, CA 94158

Cell: 415-***-**** E-mail: ********@*****.***

PROFILE

Dynamic human capital leader and organizational change professional

experienced at working in diverse settings such as biotechnology, financial

services, technology, retail, sales/marketing, human resources outsourcing,

non-profit and higher education. Thrives in fast paced, global work

environment.

Talent Magnet Marketer Business Entrepreneur

Cultural Steward System Integrator Strategist

Organizational Designer Behavioral Engineer Credible Activist

KEY ACCOMPLISHMENTS

. Pioneered multi-year Diversity/Inclusion framework to link business and

human capital targets in rapidly changing multicultural markets for $23

billion retailer

. Produced leading edge Wellness Institute and Flexible Work program to

align with a results oriented work environment leveraging the rapidly

changing workforce demographics

. Led comprehensive staffing organization restructuring for $1.3 billion

financial services corporation to reduce recruitment costs, improve

efficiency and eliminate centralized headcount

. Grew HR outsourcing business at an exponential rate from $30,000 to $2

million within three years by closing cross channel sales, combining

efforts of three departments and leveraging needs of account base.

PROFESSIONAL EXPERIENCE

PACIFIC PULMONARY SERVICES - Novato, CA

2010 - 2011

Senior Director, Human Resources

Senior HR Executive for a privately held organization that provides oxygen

and sleep therapy to patients nationally. Responsible for leading and

managing HR Business Partners supporting over 1,600 employee's in 140

centers across the US.

. Advised and consulted with business teams and management on talent

development, retention and engagement, to decrease turnover and improve

manager effectiveness strategies

. Developed and implemented HR Business Partner model to transform service

delivery model

. Led the design and implementation of an Integrated Talent Management

system.

. Implemented cost saving measures with best practice pre-employment

assessment solutions

GENENTECH/ROCHE - South San Francisco, CA (Contract)

2009 - 2010

Senior Diversity & Inclusion Consultant, Genentech/Roche

Integrate and align Diversity and Inclusion strategies into core work

streams for global manufacturing and operations client group of over 8,000

employees.

. Advised and consulted with leadership teams and HR partners on leveraging

differences to drive innovation, strengths based leadership to improve

employee engagement, manager effectiveness strategies for building

inclusive teams and attracting & retaining diverse talent in times of

change

. Led global integration project to provide learning and development

solutions across merging international business groups

CHARLES SCHWAB & CO. - San Francisco, CA (Company Downsized)

2007 - 2009

Director of Human Resources, Schwab Technology Services

Delivered HR Leadership to Schwab Technology Services advising 1,500

employees, management and leadership nationwide.

. Managed the execution of several large scale restructuring activities and

geographic strategy initiatives. Reduced workforce in San Francisco

location reduced by 50%

. Counseled and advised leadership teams and management to build critical

skills and capabilities required to serve clients and enable growth.

. Instructed leadership sessions on Building Customer Loyalty and Leading

Employee Engagement

focused on improving the Client Experience, Client Promoter Score and

Employee Engagement.

BUSINESS FOR SOCIAL RESPONSIBILITY - San Francisco, CA

2005 - 2007

Director of Human Resources

Defined and executed HR programs and organizational growth initiatives for

a $9 million global leader in Corporate Social Responsibility, with 60

employees in three locations worldwide.

. Accountable for expatriate and international human resource management in

France, China, Hong Kong and Germany to position the firm for growth into

additional domestic and international markets.

. Conceived and executed HR process re-design to reduce administrative

burden and improve service delivery.

. Defined strategic staffing strategy to reduce attrition, time to fill

rate and enhance new hire experience

THOMSON CORPORATION - Eagan, MN (6 month contract)

2005

HR Consultant/Contract Recruiter, Find Law Human Resources

Conceived, evaluated and implemented new talent acquisition strategy for

Sales Division experiencing excessive revenue growth throughout the

country.

. Reduced staffing and related costs throughout a six-month selection, new

hire training and management cycle.

BEST BUY ENTERPRISE Services, Inc. - Richfield, MN 2002 - 2004

Senior Manager, Diversity, Work-

life and Employee Relations

Formulated strategic business plan for Diversity, Work-life and

Employee Relations Programs. Led a team of eight and managed budget of $1.3

million.

. Created firm-wide multicultural education and communication platform to

equip business leaders with tools and resources for the successful

integration of diversity as a core business strategy.

. Launched leading edge Work-life and Wellness Institute resulting in

national exposure, recognition and acknowledgement.

. Counseled corporate leadership, management and retail field on diversity

specific needs, employee relations and customer complaints, minimizing

legal exposure and risk to the firm.

DELUXE CORPORATION - Shoreview, Minnesota 1997 - 2002

Manager, Talent

Strategy for Total Rewards & HR Services

Authored and implemented comprehensive talent

strategy inclusive of web recruitment systems, global talent review,

diversity recruitment audit, revised policies, firm wide training and

managed a $600,000.00 budget.

. Saved the company roughly $750,000 per annum by re-engineering the talent

management infrastructure of the human resource division of a $1.3

billion corporation.

. Decentralized staffing and recruitment functions to 15 national sites,

which impacted 12,000 employees and eliminated central employment

function.

COBRASERV/The L.P. BAIER Company (now Ceridian) - Fairfax, Virginia

1994-1997 National Sales & Marketing Manager for HR Outsourcing

Business

Led a nine-fold expansion of account base consisting of 500,000 employees

with projected volumes rising to $2 million.

. Doubled gross annual revenues from $400,000 to $800,000 by revamping

service standards impacting insurance brokers, consultants, CPAs, and

third party administrators.

. Tripled broker network from 110 to 350 by conducting seminars, workshops

and continuing education certification programs.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certified Diversity Professional (CDP)

Equine Facilitated Learning for Developing Authentic Leaders (Boulder, CO)

Human Capital Strategist Certification -Human Capital Institute (HCI)

Senior Professional California HR Certification (SPHR-CA)

Senior Professional HR Certification (SPHR)

Simmons School of Management Executive Education - Strategic Leadership for

Women in HR

Master of Science Degree - Springfield College, Springfield, MA

Bachelor of Science Degree - Southern Connecticut State University, New

Haven, CT

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