Customer Service Software
Resume:
Hari
P.
Dhakal **** Lory St, Fort Collins, CO **524
***********@*****.***
EXPERIENCE
CCH, a Wolters Kluwer Business, Wichita, KS
Tax Analyst Jan 2008 – Present
PRIMARY RESPONSIBILITIES
Write, develop, test, and maintain state and federal tax software for businesses; consult state and federal contacts
regarding calculations and specifications; research state and federal tax laws; perform application quality control
tests.
Provide customer and product support; create user guides for the tax software I develop.
Support other analysts with application development.
Review federal and multi-state tax returns for individuals, partnerships and C and S corporations.
SEASONAL PROJECTS
Year 1: Wrote, expanded and improved the tax software for the Delaware composite return to be compatible with
ours. Now Delaware only needs to be updated slightly from year to year.
Year 2: Developed the tax software for two cities in Michigan to be compatible with ours. Collaborated with a
colleague in writing the combined return for West Virginia.
Year 3: Created software for North Dakota’s Renaissance Zone Act Credit forms. Tested forms that were created by
other teams for several states.
Year 4: Creating, developing, and testing software for Illinois crossover unitary combined return.
AWARDS
Received 4 Excellence in Action Awards:
1. Jul 2009: Expanded and improved tax software for Delaware composite return.
2. Dec 2009: Added two new Michigan cities in C and S corporations’ systems; volunteered to update and test
additional products.
3. Oct 2010: Exceptional customer service during business tax return extension filing season.
4. Mar 2011: Took on extra assignments during 2010 software update and tax filing season.
Business Tax Customer Support Representative Aug 2007 – Jan 2008
Answered customer questions regarding CCH ProSystem fx software for business tax returns.
Researched updates and developments of both state and federal tax laws.
Tested tax software for calculation errors.
Hotel Pyramid, Kathmandu, Nepal 1998 – 2003
General Manager
Managed financial and overall operations of the 75-room hotel, restaurant, and travel agency.
Managed entire hotel staff including housekeeping, chefs, tour guides and trekking leaders (60 total staff).
Collaborated with mid-management to forecast budgeting needs.
Organized and customized luxury tours and trekking experiences to meet the needs of customers.
Ensured customer satisfaction by helping them with restaurant, activity, and travel recommendations.
EDUCATION
Newman University School of Business 2010
Master of Business Administration in Finance, with Honors
Wichita State University W. Frank Barton School of Business 2007
Bachelor of Business Administration in Accounting and International Business
QUALIFICATIONS AND ACTIVITIES
Accounting/Finance: GAAP, AP, AR, General Ledger, ROI, Tax, Audits, Budgets, Forecasts, Inventory
Languages: Fluent in English, Hindi, Urdu, and Nepali. Conversational in Japanese, Spanish, and Chinese.
Computer: Microsoft Office, Quickbooks, CCH ProSystem fx Tax, Web-design software, and Peachtree.
Other skills: Strong analytical, interpersonal and communication skills; strong integrity and business ethic; mature
attitude and able to deal effectively in a leadership environment; willing to learn and take on new challenges; adaptable
and flexible.; excel in prioritizing and time management; detail oriented; strong team player; effective project leader;
independent thinker.
nd
Volunteer: Center for Management Development: Coordinated 32 Annual Accounting & Auditing Conference. 2007
Volunteer: World Trade Council of Wichita: Coordinated a visit by European Union dignitaries. 2006
Membership: Beta Alpha Psi, accounting & finance student organization. 2007 – 2008
Membership: AIESEC, international business student organization. 2006 – 2008
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