Customer Service Management

KELLI KESSLER

*** ******* ***** *******, ******* 35758 305-***-**** (Cell) / 256 895-

**** (Home) ************@***.***

EDUCATION

****-**** ********** ** *******, Satellite Campus, Plantation, Florida

MBA/Human Resource Management, GPA: 3.97/4.0

1994-1998 UNIVERSITY OF DAYTON, Dayton, Ohio

B.S. in Biology, GPA: 3.11/4.0

KEY STRENGTHS

. Thirteen years of successful manufacturing, quality control, and

inventory management experience supporting the biotechnology field

. Exceptional time management, analytical, and problem solving skills

. Effective organization of work flow processes

. Excellent written and verbal communication including limited Spanish

. Proven ability to motivate individuals and manage multiple priorities

efficiently under tight deadlines, high volumes, and multiple

interruptions

QUALIFICATIONS

An ethical, organized, quality conscious, dependable leader and team player

with skills in:

. Personnel Training

. Recruitment: Screening resumes/Interviewing candidates

. Records Management

. Documentation

. Manufacturing Processes/Procedures

. Shipping- Logistics Management

. 5S/Kanban System

. Practical Process Improvement (PPI) Facilitator

. Purchasing

WORK HISTORY AND SELECTED ACHIEVEMENTS

Thermo Fisher Scientific, Inc., Open Biosystems products, Huntsville, AL

5/2006 - present

Fortune 500 world leader in serving science

Production Associate II

. Selected by upper management to collaborate with colleagues on the

Employer of Choice action team charged with reviewing business level

metrics and identifying root causes of low scores and creating

potential solutions to help increase job satisfaction and employee

motivation

. One of five Practical Process Improvement (PPI) team members tasked

with streamlining the order fulfillment process resulting in the

reduction of human error and increased quality control, workflow

efficiency, and group focus

. Team leader of 5S demonstrating leadership in driving operations

excellence by meeting goals/objectives through teamwork, lean

manufacturing and quality focus

. Lead member of the Town hall committee helping to prepare PowerPoint

presentations and informing the employees of crucial information

. Departmental liaison helping to identify key areas for improving

communication between the manufacturing and technical/customer service

teams

. Solely responsible for purchasing inventory used within the department

. Wrote and revised SOPs and trained new/existing employees on proper

utilization

. In charge of developing a label system for over one hundred freezers

in the storage warehouse resulting in increased organization

Beckman Coulter, Inc., Hialeah, FL 1/2001

to 4/2006

Biotech company that develops, manufactures and markets products that

simplify, automate and innovate complex biomedical testing

Manufacturing Quality Scientist

. Trained new/existing employees on laboratory/safety procedures, served

actively on Continuous Process Improvement (CPI) teams and presented

outcomes to upper management

. Processed blood samples using various techniques, and eliminated

excess/expired inventory by organizing testing components for improved

workflow efficiency

. Completed sixteen courses towards MBA/Human Resource Management while

working a 40 hour work week

Beckman Coulter, Inc., Hialeah, FL

1/2000 to 1/2001

Biotech company that develops, manufactures and markets products that

simplify, automate and innovate complex biomedical testing

Senior Production Technician

. Conducted analyses using laboratory instrumentation, wrote/edited

Material Method Sheets, validation protocols, and new procedures for

final product testing, performed inspections and conducted stability

studies on finished products, conducted concentrations and dilutions,

and reviewed all documentation

Beckman Coulter, Inc., Hialeah, FL

8/1998 to 12/1999

Biotech company that develops, manufactures and markets products that

simplify, automate and innovate complex biomedical testing

Laboratory Associate

. Manufactured calibration particles and solutions, performed computer

data entry, maintained data logs, operated microscopes, and maintained

the machinery and the laboratory facility

Baptist Hospital, Kendall, FL

5/1998 to 8/1998

Major multi-facility hospital servicing patients throughout the world

Floating Secretary

. Processed and routed all incoming phone/email inquiries, prioritized

incoming/outgoing mail, maintained files, and typed critical

documentation for international department/CEOs signature

ACTIVITIES

. Member of Saint John's Mother's Ministry

. Member of Golden Key National Honor Society since 1997

TECHNICAL SKILLS AND PROFESSIONAL DEVELOPMENT

. Proficient use in Microsoft Office Applications including Microsoft

Word/Excel/PowerPoint and Starship

. Automated Export System (AES) and CPR certified

. Completed online classes: Success over Stress, Working with Aggressive

People, and Workplace Communication Skills

. Attended workshops: Strengthening Your People Skills in the Workplace,

Situational Leadership II, Time Management,and Coulter Epics XL/MCL,

Flow Cytometer

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