Customer Service Sales

Michael C Shugart

*** ****** ** **** 706-***-****

Calhoun, GA 30701 Cellular 770-***-****

********@*********.***

Summary Management career with proven track record of increasing

department efficiency, establishing processes and

exceeding customer expectations. Experience in customer

service, procurement of documents, reporting and data

management. Professional manager with a strong work ethic

and attention to detail. Strong leadership, problem

solving and communication skills. Flexible, positive and

responsive to change. Ten years experience in planning,

organization development, and general and administrative

management. Recognized team building, mentoring and

leadership skills. Experienced in facilitating change in

a workforce to support reengineering initiatives and meet

organizational operating, financial and quality

objectives. Ability to write and implement efficient work

schedules, policies, programs and procedures.

Demonstrated talent for recruiting, interviewing, hiring,

directing and supervising staff.

Career Achievements . Regularly made sales quotas. Rapidly mastered new

product data.

. Promoted from Sales Leader to Manager in 18 months of employment.

. Consistently achieved highest Customer Service Index

. Trained, oversaw and coordinated sales staff of 28.

. Significantly exceeded past manager's performance levels rapidly

achieving peak performance resulting in reduced

expenditure, enhanced profits, lower staff attrition

rate, and increased customer loyalty.

. Drove strong and sustained profit improvements by controlling

costs, and steering stable departmental operations with

high employee retention rates

Key Qualifications Supervision and Training. Telephone Communications.

Sales Lead Generation. Negotiating and Influential

Selling.

Regularly made sales quotas. Rapidly mastered new product data.

Performed outstanding customer relationship management,

ensuring educated clients, customized products and

services and creative, turnkey solutions. Trained staff

in new programs, policies, computer updates and product

information. Supervised staff of 28 associates

providing inventory control, customer service, Introduced

a successful program, focusing on customer service,

support and satisfaction. Planned and implemented

targeted sales activities to build and maintain business,

Emphasizing value-added services in a market dominated by

well-capitalized competitors.

Employment Experience

2011 to Present Sales Associate

Allwireless/AT&T, Calhoun, GA

Generated new accounts and built annual revenues. Exceeded unit

sales quota after two weeks from being hired years

running. Advised customers on purchases. Provided

exceptional customer service and support. Balanced cash

drawer daily.

. Developed close and personal relationships with clients to

ensure customer loyalty and retention

. Advised customers on new styles, fashion trends, and product

features

. Developed new accounts, generated growth and profitability,

adapt to changing circumstances with innovative sales

strategies

2010 to 2011 Sales Consultant

Curry Honda, Atlanta, GA

Performed outstanding customer relationship management,

ensuring educated clients, customized products and

services and creative, turnkey solutions.

. Advised customers on purchases

. Developed close and personal relationships with clients to

ensure customer loyalty and retention

. Resurrected inactive accounts through consistent sales calls

. Prepared sales slip and sales contract

. Sold and arranged for delivery, insurance, financing, and

service contracts for merchandise

. Recommended, selected, and obtained merchandise based on

customer needs and desires

. Developed close and personal relationships with clients to

ensure customer loyalty and retention

. Demonstrated use and operation of merchandise

2005 to 2010 Managing Broker

RE/MAX Allied, Calhoun, GA

Supervised office personnel ensuring all duties were performed

accurately and timely. Supervised office operations and

coordinated work schedules. Proven background in the

creation, application, and management of office policies.

Designed and presented training curriculum for personnel.

Supervised rental, employees, and on-site personnel.

Managed accounts receivable including billing and

invoicing. Managed all aspects of the branch including

daily operations, fleet purchasing and usage, equipment

purchasing, rental and maintenance, office and field

service staff supervision, invoicing and job quotes.

Interviewed and trained new employees, processed payroll,

and conducted weekly sales meeting with staff and

management.

. Earned a reputation as a valuable and cooperative coworker

by: being fair, honest, and willing to help others when

needed; effectively resolving conflicts at appropriate

times; and assisting new managers and other staff to

become familiar with policy and operations

. Managed real estate office and real estate agents with over

$1 million dollar budget.

. Utilized management skills for the development and

negotiation of contracts, cost controls, monitoring of

contractual payments, contract accounting procedures,

budgets, cost variance reporting, critical analysis and

problem resolution

. Maintained inventory of rental equipment and supplies

1999 to 2005 Managing Broker

Coldwell Banker Kinard Realty, Calhoun, GA

Provided supervision and training of clerical support staff.

Managed all general accounting functions, track banking

transactions, made daily deposits, managed petty cash,

track all financial records and reporting, and created

monthly projections and end-of-month summaries.

. Personally managed high-ticket purchasing negotiations and

major supplier relationships.

. Managed all aspects of office administration and general

business operations for an real estate office,

Coordinated office operations, including client

reception, general information services, and answering

multi-line phones

. Interviewed and evaluated personnel

. Modified time lines and work schedules according to company

needs

. Conducted weekly staff meetings

. Conducted all phases of office procedures, organizing, and

coordinating projects for maximum efficiency

. Stayed informed of all federal and state regulations that

affect the company and employees

. Proven background in the creation, application, and

management of office policies

Education

1978 Calhoun High School Calhoun, GA

H.S. Diploma, Diploma

1985 Dalton College Dalton GA

Associate of Arts, None

Course work in Business

1992 Devry Institute Alpharetta, GA

Bachelor of Science, None

Courses in computer programming

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