Sales Representative Customer Service

Charity Asher

Contact Info:

276-***-**** (cell)

276-***-**** (home)

************@*******.***

Objective Logistics/Marketing/Sales Representative with a major hotel/ resort chain with an opportunity to

advance into management.

The University of Tennessee Knoxville TN.

Education

May 14, 2010 Bachelor of Science in Business Administration,

Major: Logistics (Supply Chain Management)

with a dual concentration in Marketing

Minor: Hospitality and Tourism Management

Accomplishments & Strengths

• August 5, 2011 – Awarded Employee of the Quarter for the 2nd Quarter at the Anderson Ocean Club

• Worked with a team of five students on a Consumer/Market Analysis Project “Spring Break

Bailout”. The team designed and developed surveys, collected data, recorded data in SPSS/Excel

and analyzed results to make recommendation for specific markets. (Project available to view upon

request).

• Worked with a team of five students on a Global Market Expansion Project “Bare Escentual’s

bareMinerals In South Korea”. We researched the country and became familiar with the current

conditions which have implications on the market. Then determined the best marketing plan to

introduce bareMinerals to South Korea. (Project available to view upon request).

• Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

• Experience in Social Media (Facebook, MySpace, Twitter)

• Experiences with SPSS (Statistical Package for the Social Sciences)

• Working knowledge of basic Spanish

• Completion of LogEX simulation and familiar with concepts of Six Sigma/Lean

• Certified by the American Red Cross for: Water Safety Instructor, Professional Rescuer, Lifeguard

Training, First Aid, CPR and AED (Automated External Defibrillator), since 2006

Experience

March 11 - Present ANDERSON OCEAN CLUB Myrtle Beach SC, Front Desk Agent

- Handle guest interactions; accommodate special requests; resolves customer complaints

- Answer questions about hotel services/facilities/hours of operation and questions regarding

restaurants/transportations/entertainment.

- Use and knowledge of Resort Data Processing software/computer system

- Handle checking in and checking outs guests, room concerns/moves, payments and

discounts associated with guest folios; and walk-in reservations

- Answering multiple line phone system/maintain proper operation of the PBX console

- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Keep room status sheet, bellman and valet sheet up-to date.

- Be able to complete a bucket check, room rate verification report, housekeeping

report and maintenance reports.

- Balance and prepare individual paperwork and cash drawer. Make cash drops if necessary.

- Knowledge of Emergency Procedure and Hotel Policy and assist if necessary

Summers 06-09 GLENROCHIE COUNTRY CLUB Abingdon VA, Red Cross certified lifeguard

- Provided first aid and rescue assistance if needed

- Actively maintain preventative measures to ensure safety to patrons.

- Sold ice cream/snacks and pool gear.

- Assisted in organizing private parties, provided ideas on arrangement of food

and games.

ABERCROMBIE AND FITCH Knoxville TN, Model, Sales Representative

Jan.07/08-May 07/08

- Worked in all areas of store, handling cash, managing inventory

- Provided customer service by assisting patrons with merchandise selection

- Promoted store sales by arranging merchandise for quick turnaround/put-backs

- Maintained store appearance by keeping store and merchandise neat, organized and well stocked.

Extended Career Plans

Obtaining real estate license and broker license - 2012

References available upon request

Contact this candidate