Human Resources Management
Resume:
Claudia V. Scott
**** ********** **. ? Austin, Texas 78723 ? 512-***-**** ?
******@*********.***
Healthcare Administrator
Dynamic, results-oriented Healthcare Administrator with an outstanding
background in Managed Care, Provider relations and practice administration.
Proven leader with the ability to increase organizational revenue while
decreasing operational costs. Recognized for developing and implementing
cross training programs to increase client service and minimize employee
turnover. Possesses strong management skills and creates an excellent focus
on medical regulatory compliance. Background in various accounting
functions including accounts payable, accounts receivable, payroll
administration, and financial reporting. Expertise in developing innovative
marketing strategies to expand client base and market positioning.
Exceptional skills include communication, organizational, and leadership.
Core Competencies
Human Resources ? Accounting Support ? Healthcare Administration Personnel
Training ? Client Relations
. Curriculum Development ? Regulatory Compliance
Marketing Initiatives ? Operational Management ? Project Management
Education
Bachelor's Degree in Business Administration, Healthcare Management
(Expected: Dec. 2011)
Colorado Technical University,
Professional History
Widner Oral and Maxillofacial Surgery & Assoc., Austin, Texas
Practice Administrator
Utilizes outstanding business skills by directing all aspects of
payroll, accounts receivable, and accounts payable with a focus on
increased productivity and decreased expenses. Facilitates operational
consistency by developing and implementing personnel and practice
management procedures and policy manuals. Supports employees by
conducting internal and external cross training sessions to minimize
employee turnover and maximize client service. Assumes responsibility
for key functions including overseeing physician and allied health
credentialing, conducting regular employee evaluations, and developing
comprehensive financial reports. Facilitates outstanding relationships
with clients by successfully communicating healthcare information in a
multi-cultural environment. Ensures regulatory compliance by applying
knowledge of HIPAA, OSHA regulations, Medicare/Medicaid, commercial
insurance, and worker's compensation billing.
Key Accomplishments:
o Demonstrates exceptional personnel management skills by overseeing 18
employees working actively in a $3.5 million revenue facility.
o Achieved a 7% to 12% client base expansion yearly by developing
innovative strategies for referral and traditional marketing.
o Increased organizational efficiency by entering data for all medical
and dental claims, monitoring and auditing patient accounts, Manual
and EHR chart auditing, conducting insurance verification, and
developing comprehensive schedules for surgery procedures and patient
flow.
o Applies knowledge related to CDT, CPT, ICD-9, and HCPCS coding, as
well the claims appeals process and managed care contract
negotiation.
o Contributed actively to the establishment of an additional satellite
office by providing in-house consulting related to business
development, human resources, insurance claims filing, and medical/
dental coding.
Claudia V. Scott
Page 2
Brackenridge Hospital, Austin, Texas
Director of Patient Registration/Financial Counselors
Demonstrated key management skills by directing the efforts of 36 full
time and eight part time employees in a four department organization
with 24 hour operations. Maintained a 95% accuracy rate by developing an
innovative policy and procedure manual, as well as providing
comprehensive cross training to employees to minimize turnover.
Increased client satisfaction by providing service that meets and
exceeds expectations. Contributed actively to key projects including
assisting the Chief Financial Officer, managed care contract
negotiations, and ensuring staff education in a dynamic, third party
information bank.
Certifications and Licenses
Office Management Certificate
American Association of Dental Office Managers
Risk Management Certification
American Association or Oral & Maxillofacial Surgery
Business Fundamental Undergraduate Level Certificates in the Following:
o Business
o Project Management
o Human Resources
o Business in the Global Environment
o Accounting
Technical Skills
o Quicken
o QuickBooks
o QuickPay
o Turbo Tax
o MS Office
o MS Works
o PrintMaster
o MS Project
o FoxPro
o Windent
o WinOMS
Contact this candidate