Manager Customer Service

JOHN W. COMERFORD

***-* #*** ****** **, AUSTIN, TX 78701

512-***-**** ***********@******.******.***

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PROPERTY MANAGER

Resourceful, detail minded problem solver with substantial track record of

breakthrough results in commercial and residential property management.

Strong planner and organizer who can work independently or as part of team.

Reputation for effectively directing complex projects from inception

through completion. Applies consistent tact and diplomacy while building

and maintaining tenant/homeowner relations. Recognized for ensuring

property appearance and level of repair and service is never compromised.

Proficient in MS Office and customized property management software

systems. LEED Green Associate.

Core Competencies

< Customer Service

< Project Management

< Vendor/Contract Relations

< Building Maintenance/Supervision

< Monthly Accounting

< Marketing/Leasing

Operations Management

Supervising and coordinating daily operations of commercial and residential

properties including general administration, building maintenance and

management of community associations. Maintaining physical assets and

performance of community to achieve highest possible net operating income.

Preparing bid requests, negotiating and maintaining contracts, tenant/

homeowner concerns, monthly accounting and maintenance issues.

Communications /Lease Processing

Representing the organization to its public. Planning and coordinating

showings of properties. Generated qualified leads to fill property

vacancies. Serve as point of contact for new tenants throughout the leasing

process.

Career Chronology

Commercial Property Manager, 2010 Uniland

Development, Buffalo, NY

. Responsible for portfolio of properties in Downtown Buffalo including

office and mixed use buildings

. Oversaw operation of 680,000 square feet of rentable floor area

. Prepared budgets for property expenses of $2.9 million

Portfolio Property Manager, 2008-2010 The

Wentworth Group, Philadelphia, PA

. Oversaw all management aspects of condominiums in assigned portfolio

. Managed day-to-day business of accounts payable and accounts

receivable

. Handled all incoming phone calls from homeowners, vendors, and

internal associates

. Prepared all bid requests and presented incoming bids to executive

board

. Coordinated all vendors and contracts for associations

. Responsible for supervising on-site employees

. Led executive board meetings as well as general association meetings

. Kept records of all contracts, homeowner concerns, monthly accounting,

and maintenance issues

Commercial Property Manager, 2007

South Tech Real Estate Services, Las Vegas, NV

. Handled marketing, lease preparation, tenant relations, accounting for

700,000 sq.ft. of commercial space.

. Licensed Real Estate Agent/Property Management Permit

. Responsible for showing properties to prospective tenants

. Oversaw marketing campaigns to ensure effectiveness

. Acted as point of contact for all tenant improvements

. Handled incoming tenant requests regarding maintenance, billing, and

lease renewals

. Prepared bid proposals and purchase orders for maintenance, repairs,

and tenant improvements

Leasing Agent, 2006-2007

Pioneer Real Estate Services, Austin, TX

. Prepared property for move-in, built positive relations with new

tenants and investor owners.

. Licensed Realtor responsible for generating qualified leads to fill

property vacancies

. Assisted the Property Manager in preparing property before move-in

. Maintained relationships with property owners to assist in placing

prospective tenants and acted as point of contact for new tenants

through the leasing process

EDUCATION

The University of Texas, Austin, TX

Bachelor of Arts in Sociology/Psychology

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