Customer Service Sales

Diane M. Evans

**** ******** **., ***********, ** 18947

267-***-****

********@***.***

Self motivated results driven individual with extensive experience in successfully

developing a sales territory. I possess interpersonal skills with exceptional ability to

“connect” with people. Excel at managing multiple opportunities to a successful

close.

Employment

Manager

Land’s End/Sears, Willow Grove, Pa

July 2010 to June 2011

Manager of retail line for the 4th largest department store chain in the US.

Accountable for total customer service experience in the boutique division.

Manage a team of 16 working toward a collective profit goal based on overall

sales. Responsibilities include but not limited to merchandise presentation,

inventory management, employee scheduling, training, and hiring and customer

satisfaction.

Consumable Team Lead

Target Corporation, North Wales, PA

September 2009 to August 2010

Manage a team of associates focused on maintaining “Market Area” merchandise

quality/freshness and presentation. Responsibilities include: setting sales

planners, signage, inventory, management, training, health and safety.

Realtor

Howard Hanna Real Estate, Pittsburgh, PA

December 2004 to June 2009

Residential real estate agent in the South Pittsburgh suburbs. Developing

territory from scratch to consistently closing 2 sales a month. Multi million

dollar producer. Managed multiple listings which included running television

advertising, print ads and mail campaigns.

Flight Attendant

USAir ways, Pittsburgh, PA

May 1988 to May 1998

Consistently flew lead position which included managing the flight attendant

crew and responsible for overall cabin safety procedures. Provide exceptional

customer service experience to passengers while maintaining FAA safety

regulations.

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